Deputy Manager at The World's End & The Underworld

The World's End & The Underworld; Hampstead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

TRONC distribution

Stream access

Private medical

Mental health support

Annual leave 28 days

Staff discounts

Career progression

Staff events

Job summary

The World’s End in London is seeking a Deputy Manager to support the General Manager and lead a large, diverse team. You’ll be hands-on from service to back-of-house, driving standards, guest experiences and commercial performance.

You’ll train and mentor staff, support kitchen operations in a fast-paced venue, manage costs, and own the floor. The role rewards initiative, reliability and a proactive, approachable leadership style.

Qualifications

• Experience as a Deputy Manager (or similar) in a high-volume venue.
• Leads by example with reliability, initiative and a proactive approach.
• Strong communication and people leadership in a hospitality setting.
• Ability to drive revenue, manage costs and maintain high standards.

Responsibilities

• Lead and inspire a large team to deliver top-tier service.
• Train, mentor, and develop your crew.
• Support the kitchen in a fast-paced food operation.
• Coordinate maintenance and uphold cleanliness and service standards.
• Drive revenue, manage costs and monitor GP.
• Own the floor from welcome to farewell.
• Ensure the venue remains a safe place for all.
• Step in as acting GM when required.
• Ensure the Deputy Manager’s influence is felt across the business.

Skills

Reliability

Communication

Calm under pressure

Initiative

Commercial mind

Hospitality passion

Music culture

Diplomacy

Problem solving

Deputy Manager exp

Job description

The Role: Deputy Manager

We’re looking for a Deputy Manager to support the General Manager in running the venue as if it were your own. You’ll be a hands-on leader of the whole operation, from the cellars to the stage. Being self-driven, curious and goal-oriented is essential for success as well as leading by example. Driving performance in standards, people development and financials all whilst delivering exceptional guest experiences, the ideal candidate will always be looking for ways to improve and never simply accept the status quo.

What you’ll be doing:

• Leading and inspiring a large team to deliver top-tier but relaxed, informal service.
• Training, mentoring, and growing your crew like a true hospitality rock star.
• Supporting the kitchen in a fast-paced food operation
• Coordinating maintenance and driving high standards in cleanliness and service
• Driving revenue, managing costs, and keeping those GP’s in check.
• Owning the floor—from the first hello to the last goodbye.
• Ensuring the venue remains a safe place for everyone.
• Taking centre stage during periods when the GM is away from the business
• The influence of the Deputy Manager should be felt everywhere in the business

What you bring to the table:

• Reliability – always do what you say you’re going to do
• A cool head under pressure—nothing fazes you.
• An effective communicator, approachable and organised.
• Proactive and full of initiative
• A flair for business and a sharp commercial mind.
• A genuine love for people, hospitality, and having fun.
• An appreciation for music and alternative culture
• Forthrightness paired with diplomacy
• Solution-oriented
• Experience as a Deputy Manager (or similar) in a high-volume venue.

What’s in it for you?

At The World’s End, we don’t just offer jobs—we offer careers, community, and the chance to be part of something truly iconic. Here’s what you can look forward to:

• A loud, thrash-paced environment firmly rooted in the London alternative music scene.
• A large team filled with musicians, creatives and artists of varying kinds.
• Real career progression with some of the best growth opportunities in the industry.
• Flexible shift patterns to help you balance work and life.
• A competitive, progressive salary including a fixed TRONC distribution.
• Stream access—get paid when you need it, not just on payday.
• Private medical cover after one year of service.
• Mental health support and access to an Employee Assistance Programme.
• 28 days paid holiday per year (including bank holidays).
• 25% discount at all Glendola Leisure venues.
• Annual staff events that celebrate you and your hard work.
• Opportunities to innovate and help shape the future of our business.