Vendor Alliances Operations Specialist

Bytes Group; United Kingdom; Remote; GBP 42,000 - 63,000; Full time

Benefits offered by this job

Office in Leatherhead

Hybrid working environment

Job summary

Bytes is seeking a Vendor Alliances Operations Specialist in Leatherhead to oversee end-to-end deal registrations, governance, and data accuracy within the Vendor Alliances function.

The role focuses on enabling Vendor Alliances Managers with operational and analytical support, coordinating with vendors, sales teams and internal stakeholders to maximise commercial outcomes for Bytes and strengthen partner confidence.

Qualifications

• Strong organisational skills with excellent attention to detail.
• Experience with CRM systems and governance processes.
• Ability to analyse commercial data and provide actionable insight.
• Strong communication with internal and external stakeholders.
• Understanding of vendor programmes, IT/software/cloud environments.

Responsibilities

• Own end-to-end governance of deal registrations across strategic and core vendors.
• Coordinate with vendors, Vendor Alliances Managers, specialists, and sales teams.
• Ensure deal registrations are accurate, timely, and compliant with vendor SLAs.
• Review and report on deal registration approval rates and win/loss ratios.
• Undertake and analyse loss analysis data to inform future alliance activity.
• Maintain CRM as the single source of truth for deal data.

Job description

POSITION DETAILS:

Position Title:

Vendor Alliances Operations Specialist

Reports to (POSITION):

Head of Alliances

Team:

Vendor Alliances

Department:

Vendor Solutions

Grade (If Applicable):

N/A

BYTES:

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Why Bytes?

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

PURPOSE OF JOB:

This role sits at the heart of the Vendor Alliances function, acting as a key enabler of successful vendor partnerships through strong operational governance, commercial insight, and disciplined deal execution. With a primary focus on deal registration, the role ensures vendor opportunities are managed efficiently, accurately, and in line with partner programme requirements, maximising commercial outcomes for Bytes and strengthening vendor confidence. The role also provides structured operational and analytical support to Vendor Alliances Managers, enabling them to focus on strategic vendor growth and Go-To-Market execution.

KEY RESPONSIBILITIES:

Deal Registration & Vendor Governance

• Own end-to-end governance of deal registrations across strategic and core vendors
• Coordinate with vendors, Vendor Alliances Managers, specialists, and sales teams
• Ensure deal registrations are accurate, timely, and compliant with vendor SLAs
• Review and report on deal registration approval rates and win/loss ratios
• Undertake and analyse loss analysis data to inform future alliance activity
• Maintain CRM as the single source of truth for deal data

Vendor Commercial Performance & Insight

• Track and manage direct vendor rebates, ensuring accurate governance and reporting
• Provide data for reporting on renewal retention, refresh potential, and cross-sell / upsell opportunities
• Support Vendor QBRs, performance reviews, and bi-annual client technology update meetings
• Analyse alliance performance trends to identify risks and growth opportunities

Vendor Alliances Manager Enablement

• Provide operational, administrative, and analytical support to Vendor Alliances Managers
• Support preparation and coordination of vendor meetings, QBRs, and sales enablement sessions
• Maintain internal vendor documentation and SharePoint / Compass pages
• Support tracking of certifications, specialisations, and partner programme requirements

WIDER TEAM NETWORK

Internal

• Vendor Alliances Managers, Sales Teams, Vendor Specialists, Marketing, Operations

External

• Strategic and Core Vendors, Distributors, Marketplace Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

ESSENTIAL OR DESIRABLE

Professional Qualifications

ESSENTIAL OR DESIRABLE

Years of Experience

ESSENTIAL OR DESIRABLE

Other Requirements

ESSENTIAL OR DESIRABLE

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)

• Strong organisational skills with excellent attention to detail
• Experience working with CRM systems and structured governance processes
• Ability to analyse commercial data and provide actionable insight
• Strong communication skills with internal and external stakeholders
• Understanding of vendor programmes, IT, software, or cloud environments (desirable)

MEASURES & GOALS

OBJECTIVE

MEASURE

FREQUENCY

Effective governance and execution of deal registrations

Improved deal registration approval and win rates

Accurate tracking and reporting of vendor rebates

High-quality insight supporting Vendor Alliances strategy

Positive feedback from Vendor Alliances Managers and vendors