Vehicle Technicians Needed!

Resolve Recruitment Services; Aberford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life insurance 4x annual salary

Hybrid work after training

Other benefits

Job summary

Resolve Recruitment Services seeks a Level 3 Vehicle Technician/Mechanic to join a Bradford-based motor claims team as Technical Claims Specialist. Move from on‑the‑tools to a rewarding career using your expert knowledge in a dynamic environment.

You will handle claims, negotiate payments, and deliver superior customer service, with hybrid working after training and a 37.5-hour week.

Qualifications

• Hold a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Previous experience working within a dealership or customer focused garage environment (Essential).
• Evidence of working in a customer focused environment.

Responsibilities

• Process telephone claims proactively and efficiently within authority limits and policy.
• Process claims payments within authority limits and terms and conditions.
• Use technical expertise to make claims decisions.

Skills

Customer service

Telephone support

Education

City & Guilds/NVQ Level 3 Motor Vehicle Engineering

Job description

Package: £31,625 per year + overtime + excellent career + benefits

Role:

Level 3 Vehicle Technicians/Mechanics needed in Bradford, West Yorkshire!

Are you looking to come off the tools and carve yourself a fantastic career within motor insurance using your expert technical skills? Our Bradford based international client seek a number of experience Level 3 Vehicle Technicians/Mechanics to join their expanding motor claims team as a Technical Claims Specialist. So if you are a qualified Vehicle Technician/Mechanic and seek a dynamic and rewarding career away from the tools, keep reading!

Hours and Package:

• Great starting salary of £31,625 per annum


• PLUS overtime at x1.5


• Monday to Friday 0830am to 1730pm – only 37.5 hours per week


• Company pension scheme


• 4 x annual salary life insurance


• Hybrid working after initial training – office in Bradford when in


• Other optional opt-in benefits such as extra holidays, cycle to work, gym, health care and MORE!

Overview:

Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer’s expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.

Duties:

• To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.


• Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.


• Using their technical expertise to make claims decisions.


• To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.


• To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Required Experience:

• Hold a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).


• Previous experience working within a dealership or customer focused garage environment (Essential).


• Evidence of working in a customer focused environment.