Vehicle Technician

Hendy Group; Poole; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Market-leading base salary up to £48k

Overtime & MOT bonus

Induction & ongoing training

Life Insurance

Bupa Healthcare Cash Plan

Company pension scheme

25 days holiday + bank holidays

Staff discounts

Job summary

Hendy Group Poole is seeking a skilled Vehicle Technician to join our high-performing team. You will perform vehicle health checks, diagnose faults, and complete timely repairs and servicing to manufacturer standards.

The role offers structured training, EV development opportunities, enhanced family leave, life insurance and a comprehensive benefits package. We provide market-leading base salaries up to £48k (dependent on experience), overtime, MOT bonuses, and a supportive environment with

Qualifications

• Experience as Vehicle Technician in a main dealer/franchise environment preferred.
• Must have formal qualification (NVQ Level 3 / IMI / City & Guilds).
• Ability to follow defined processes and promote best practice.

Responsibilities

• Carry out full vehicle examinations (including EV health checks).
• Identify defects and faults and carry out repairs and servicing to standards.
• Provide courteous, knowledgeable service to customers and colleagues.
• Liaise with front-of-house to update on work progress and explanations.

Skills

MOT license

First-time fix mentality

Customer focus

Communication skills

Team player

Full UK driving license

Education

NVQ Level 3 / IMI / City & Guilds

Job description

Vehicle Technicians remain at the core of what we do, and we have some great opportunities for Technician at all levels. Working for a well-established brand means the best quality product training to manufacturer standards allowing all our technicians to keep up with the latest technology as it happens, as well as offering market leading salaries. At our Poole Abarth, Fiat, Peugeot, Citroen and Vauxhall site we are looking to recruit a Vehicle Technician to join this high performing team. The Opportunity: In your role as a Vehicle Technician, you will be authorised and responsible for the following:

• Conducting full examinations of vehicles (including electronic vehicle health checks);
• Identify non-routine defects and faults either in the workshop or during vehicle road tests;
• Undertake timely repair and servicing of customer vehicles in accordance with technical standards;
• Provide a knowledgeable, courteous, responsive, and efficient service to all colleagues and workshop customers;
• Work closely with the front of house service team, ensuring they are kept informed of the progress on customer vehicles and are fully briefed on work completed;
• Discuss technical issues/works directly with customers when requested;
• Offer technical advice and support to workshop apprentices;
• Work with the wider workshop team to design and implement new methods of work to improve efficiency., Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks;
• You will need to be an experience Vehicle Technician (ideally from a main dealer/franchise environment);
• Have relevant formal qualification (NVQ Level 3 / IMI / City & Guilds);
• Ability to work within defined processes and guidelines, and to promote best practice throughout the workshop;
• Be customer focused, possess good communication skills with the ability to explain technical information to a non-technical audience;
• Have a first-time fix mentality
• Committed to the development of your technical knowledge and skills;
• Be a team player, whether mentoring or supporting other Technicians;
• An MOT license would be highly advantageous, but not essential;
• A confident driver with a full UK driving license.
• Have a passion for the industry and a desire to succeed.
• Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
• As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Market leading base salaries up to £48k dependent on experience, plus overtime and MOT bonus.
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Develop your career in the rapidly evolving world of electric vehicles through specialist EV training and qualifications available across many of our manufacturer brands, including [Brand].
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.