Vehicle Management and Reservations Operative

Days Fleet; Swansea; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

6.2 weeks annual leave

Contributory pension

Life Assurance (death in service)

Staff discounts

Free on-site parking

Cycle to work

Job summary

Day’s Rental in Swansea is seeking a full-time administrator to support vehicle rental inquiries and fleet service requirements. You will report to the Central Reservations and VMS Manager and work with a friendly team to deliver excellent customer service.

The role emphasizes strong communication skills, initiative, and the ability to interpret customer needs to propose suitable rental solutions. Applicants should be able to work independently or as part of a team, be computer literate, and be

Qualifications

• Desirable vehicle administration or call centre experience.
• Excellent written and telephone communication skills.
• Ability to interpret customer requirements and guide to appropriate vehicle rental solution.
• Ability to work on own initiative as well as in a team.

Responsibilities

• Report to the Central Reservations and VMS Manager.
• Support our customers’ fleet service requirements.
• Serve customer rental enquires.

Skills

Vehicle administration

Call centre experience

Customer service

Communication skills

Teamwork

Computer literacy

UK eligibility

Job description

Job description

A new and exciting position has become available for a full time to join a friendly team at our Swansea Headquarters. The successful candidate will earn a competitive salary depending on experience.

Role Requirements

• It is desirable that the successful candidate has previous vehicle administration and call centre experience, though applications from those with skills in a customer service or administrative roles will be considered
• Applicants will have excellent communication skills, written and via the telephone
• Candidates must have the ability to interpret customer requirements and guide them to the most appropriate vehicle rental solution
• The candidate must have the ability to work on their own initiative as well as part of a team
• Be computer literate
• Be eligible to work in the UK

Role Responsibilities

• Report to the Central Reservations and VMS Manager
• Support our customers’ fleet service requirements
• Serve customer rental enquires

Why should you apply?

• To join a fantastic company
• To become part of a great team
• To showcase your knowledge and skill set

Why Day’s Rental

As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer focused professionals. With an expanding national network of locations, and fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ.

A subsidiary of the family run CEM Day Motor Group, Day’s Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group.

Award winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Day’s Rental a great place to build a career on the motor industry.

Employee benefits:

• Competitive salary
• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
• Long service annual leave awards
• Contributory pension scheme *
• Life Assurance (death in service) *
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7
• Development opportunities within Days Motor Group

* Eligibility after qualifying period of continuous service

Day's takes great pride in its achievements, attributing its success to the fundamental principles that underpin our Core Values . These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards.

At Day’s, we are immensely proud of our longstanding and continuing accreditation as an Investor in People employer, and we value the importance of every member of staff and their contribution to our business.

We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day’s we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.

Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don’t hesitate to contact us at [e-mail]