Vehicle Management and Reservations Operative

Day's Motor Group; Gorseinon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

6.2 weeks annual leave

Long service annual leave awards

Contributory pension scheme

Life Assurance (death in service)

Staff discounts (vehicles, parts, serv

Friends and Family discounted leasing

Free on-site parking

Cycle to work schemes

BEN and employee assistance helpline 7

Development opportunities within Days 

Job summary

Day's Motor Group is looking for a customer-focused team member to join our Swansea Headquarters. You will handle customer rental enquiries, support fleet service requirements and interpret customer needs to recommend the best vehicle rental solutions.

You should be comfortable working independently or in a team and be computer literate. The role offers competitive salary, generous annual leave, pension, life assurance and staff discounts across vehicles, parts and services, with on-site parking

Qualifications

• Excellent communication skills, written and via telephone.

Responsibilities

• Report to the Central Reservations and VMS Manager.
• Support customers' fleet service requirements.
• Handle customer rental enquiries and interpret requirements to guide to the appropriate vehicle rental solution.
• Work on own initiative as well as in a team.
• Be computer literate.

Skills

Communication skills

Customer service

Administration

Job description

• Report to the Central Reservations and VMS Manager
• Support our customers' fleet service requirements
• Serve customer rental enquiries, Core Values. These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards.
  It is desirable that the successful candidate has previous vehicle administration and call centre experience, though applications from those with skills in a customer service or administrative roles will be considered
• Applicants will have excellent communication skills, written and via the telephone
• Candidates must have the ability to interpret customer requirements and guide them to the most appropriate vehicle rental solution
• The candidate must have the ability to work on their own initiative as well as part of a team
• Be computer literate
• Be eligible to work in the UK
  As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer focused professionals. With an expanding national network of locations, and fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ.
• A subsidiary of the family run CEM Day Motor Group, Day's Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group. Award winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Day's Rental a great place to build a career on the motor industry.
  A new and exciting position has become available for a full time to join a friendly team at our Swansea Headquarters. The successful candidate will earn a competitive salary depending on experience.
• Competitive salary
• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
• Long service annual leave awards
• Contributory pension scheme
• Life Assurance (death in service)
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7
• Development opportunities within Days Motor Group