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CEM Day Ltd; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6.2 weeks annual leave

Pension scheme

Life Assurance

Staff discounts

Free on-site parking

Cycle to work

Employee assistance program

Job summary

CEM Day Ltd is hiring a Vehicle Rental Administrator to join our team. You will handle customer inquiries, allocate vehicles, and coordinate collection and delivery activities, while supporting the branch to meet profit and safety targets.

The role requires strong communication skills, team collaboration, and the ability to work independently. A full driving licence is required, and you must be eligible to work in the UK.

Qualifications

• Experience in vehicle rental or similar customer-facing/admin roles is desirable.
• Excellent written and verbal communication across face-to-face, telephone and email.
• Ability to work on own initiative as well as in a team.
• Must hold a full driving licence for at least 12 months.
• Must be eligible to work in the UK.

Responsibilities

• Report to the Group Rental Manager and work as part of a valued team.
• Handle customer enquiries, allocate vehicles, coordinate vehicle collection and deliveries.
• Help the branch run profitably and efficiently while meeting safety and cost targets.

Skills

Vehicle rental experience

Customer service

Communication skills

Initiative

Teamwork

Driving licence

Job description

• It is desirable that the successful candidate has previous experience in the vehicle rental sector though applications from those with skills in a customer service or administrative role will be considered
• Applicants will have excellent communication skills, both face to face, written, and via the telephone
• The candidate must have the ability to work on their own initiative as well as part of a team
• Have held a full driving licence for a minimum period of 12 months
• Be eligible to work in the UK

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What will your role as a Vehicle Rental Administrator look like?

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• Report to the Group Rental Manager and working as part of a valued team
• Dealing with customer enquiries, allocation of vehicles, co-ordinating vehicle collection, and deliveries
• Ensure the local team achieves the profit and targets set combined with running the branch operation in a safe, efficient, and cost-effective manner

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Why Day's Rental

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As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer focused professionals. With an expanding national network of locations, and fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ.

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A subsidiary of the family run CEM Day Motor Group, Day's Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group.

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Award winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Day's Rental a great place to build a career on the motor industry.

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Employee benefits:

• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
• Long service annual leave awards
• Contributory pension scheme *
• Life Assurance (death in service) *
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7
• Development opportunities within Days Motor Group

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* Eligibility after qualifying period of continuous service

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Day's takes great pride in its achievements, attributing its success to the fundamental principles that underpin our

Core Values. These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards.

At Day's, we are immensely proud of our longstanding and continuing accreditation as an Investor in People employer, and we value the importance of every member of staff and their contribution to our business.

We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.