Vehicle Image Engineer: Precision Damage & Cost Savings

S&G Response; Wilmslow; On-site; GBP 45,000 - 65,000; Full time

Job summary

S&G Response is seeking a skilled Motor Vehicle Image Engineer to assess vehicle damage remotely using digital images, repair estimates, and claim information. The role focuses on controlling costs, validating repair methods, and negotiating with repair networks while ensuring insurer requirements and industry standards are met.

The successful candidate will deliver technical expertise across the claims lifecycle, providing clear engineering reports and high-quality customer service in a

Qualifications

• Minimum 5 years' experience within motor engineering sector.
• Experience using automotive estimating platforms such as Audatex.
• Experience handling total loss and economic repair assessments.
• Knowledge of fraud indicators and claim validation processes.
• Experience using Proclaim or other claims management systems.

Responsibilities

• Review vehicle damage images and supporting documentation to determine repair viability and methods.
• Audit repair estimates for accuracy, compliance, and cost effectiveness.
• Negotiate repair costs, labour rates, and repair methods with repair networks and bodyshops.
• Identify opportunities to reduce indemnity spend while maintaining repair quality and safety.
• Provide clear and accurate engineering reports to support claim decisions.
• Ensure all authorised repairs comply with insurer guidelines and industry standards.
• Liaise with repairers, claim handlers and customers to resolve technical queries and disputes.
• Escalate concerns relating to repair quality or fraud where appropriate.
• Maintain accurate records and update claims systems in a timely manner.
• Meet SLAs, quality standards, and departmental KPI targets.

Skills

Negotiation

Analytical thinking

Communication

Stakeholder management

Attention to detail

Problem solving

Tools

Audatex

Proclaim

CAP valuation systems

Thatcham repair methods platforms

Microsoft Office

Job description

S&G Response is seeking a skilled Motor Vehicle Image Engineer to assess vehicle damage remotely using digital images, repair estimates, and claim information. The role focuses on controlling costs, validating repair methods, and negotiating with repair networks while ensuring insurer requirements and industry standards are met.

The successful candidate will deliver technical expertise across the claims lifecycle, providing clear engineering reports and high-quality customer service in a