Motor Vehicle Image Engineer

Fintelligent; Manchester; Hybrid; GBP 32,000 - 33,000; Full time

Benefits offered by this job

4.5% annual bonus

25 days leave + bank holidays

YOUday

Volunteer day

Pension 6% employer

Employee 2% contribution

Life assurance 4x salary

Maternity/Paternity pay

Annual salary review

£100 car insurance discount

Health & fitness loan

Season ticket loan

Parking next to office

Hybrid working

Job summary

Fintelligent in Manchester is seeking a technically skilled claims engineer with hands-on vehicle repair knowledge to support accurate, fair repair decisions and efficient claim outcomes.

You will produce inspection reports, provide guidance on complex repairs, and make informed total loss decisions. You will communicate clearly with customers, repairers and third parties while contributing to process improvements in a hybrid working environment.

Qualifications

• Experience within the vehicle repair industry.
• Strong understanding of vehicle construction and repair methodologies.
• Ability to explain technical decisions to non-technical audiences.

Responsibilities

• Assess, engineer and authorise vehicle repair costs per manufacturer methods and claim circumstances.
• Produce inspection reports and provide technical guidance on complex repair queries.
• Make informed total loss decisions, including vehicle valuations.
• Clearly communicate technical decisions to customers, repairers and third parties.
• Identify potential fraud indicators and opportunities to improve claims efficiency.
• Manage work within agreed KPIs, quality standards and SLAs.

Skills

Vehicle repair experience

Vehicle construction knowledge

Repair estimation systems

Technical decision communication

Job description

Technical vehicle expertise Claims engineering responsibility Customer and repairer interaction

Are you experienced in vehicle repair and looking to apply your technical expertise in a customer-focused insurance environment?

This is an opportunity to join an established Engineering team, using your vehicle knowledge to support accurate, fair and efficient repair, total loss and claims decisions. You'll combine technical judgement with clear communication across customers, repairers and third parties.

Package & Benefits

• Salary of £31,500-£33,000, depending on experience.
• Average annual bonus of 4.5%, based on company performance and paid in April.
• 25 days' annual leave plus bank holidays, a YOUday, and one paid volunteering day each year.
• Option to buy or sell annual leave.
• Pension scheme: 6% employer contribution and 2% employee contribution, with the option to opt out.
• Group life assurance of four times annual salary.
• Enhanced maternity and paternity pay.
• Annual salary review.
• £100 discount on car insurance for you and up to six friends or family members.
• Health and fitness loan, plus an interest-free season ticket loan.
• Underground parking next to the Manchester office, subject to availability, with parking-space booking available via app.
• Hybrid working available.

About the Company

You’ll be joining a well-established UK motor and home insurer supporting over 1.4 million customers. The business combines technology, data and service to simplify insurance, while investing in its people and encouraging meaningful contribution across the organisation.

Key Responsibilities

• Assess, engineer and authorise vehicle repair costs in line with manufacturer repair methods and claim circumstances.
• Produce inspection reports and provide technical guidance on complex repair queries.
• Make informed total loss decisions, including vehicle valuations.
• Clearly communicate technical decisions to customers, repairers and third parties.
• Identify potential fraud indicators, vehicle modifications and opportunities to improve claims efficiency.
• Manage work effectively within agreed KPIs, quality standards and SLAs.

About You

• Experience within the vehicle repair industry, ideally across mechanical, body repair or accident repair environments.
• Strong understanding of vehicle construction, repair methodology and estimating systems.
• Comfortable making technical decisions and explaining them clearly to non-technical audiences.
• Experience resolving complex issues involving customers, repairers or claims stakeholders.
• A proactive, organised approach with a focus on quality, service and fair customer outcomes.