Vehicle Concierge & Customer Experience Lead

Solus Accident Repair Centres Company; West Midlands; On-site; GBP 21,000 - 27,000; Full time

Job summary

Solus Accident Repair Centres Company is seeking a Customer Consultant to focus on clear communication, organisation and a strong emphasis on customer experience. As a key point of contact, you will support customers throughout their repair journey and help keep site operations running smoothly day to day.

This varied role combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach.

Qualifications

• Clear communication and organisation are essential.
• Focus on delivering an excellent customer experience.
• Willingness to coordinate between customers and site operations.

Responsibilities

• Support customers throughout their repair journey.
• Coordinate and assist with collection and delivery of customer vehicles.

Skills

Clear communication

Organisation

Customer experience

Job description

Solus Accident Repair Centres Company is seeking a Customer Consultant to focus on clear communication, organisation and a strong emphasis on customer experience. As a key point of contact, you will support customers throughout their repair journey and help keep site operations running smoothly day to day.

This varied role combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach.