VE&O Customer Service Assistant

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 15,000 - 18,000; Part time

Job summary

National Theatre are looking for Customer Service Assistants to join the Visitor Engagement and Operations team on Fixed Term, Part-Time Contracts. As a Customer Service Assistant, you will be our customers' first point of contact, and you will be expected to provide a first-class welcome to all who enter our building, always going the extra mile to provide the best possible experience.

Within Enterprises, you will be expected to be flexible and willing to work as an assistant within all visitor

Qualifications

• A proactive, adaptive, confident and kind manner.
• Excellent communication with people of different ages, backgrounds and nationalities.
• Ability to work under frontline pressure while delivering efficient service.
• Genuine passion for creating fantastic memories and first-class customer service.
• Flexible and quick to adapt to new information and procedures.

Responsibilities

• Front-of-house welcoming and assisting visitors across theatres.
• Sell programmes, ice creams and snacks.
• Provide daytime engagement with non-theatre visitors.
• Support guided tours and events.

Skills

Proactive attitude

Effective communication

Diversity & inclusion

Customer service under pressure

Customer-centric

Adaptability

Job description

PLEASE NOTE: All applicants with the Right to Work in the UK who meet the availability requirements and are available to attend all interview and induction dates as listed above will be invited to interview. There are 280 interview slots available for Round 1. Once they have been filled, this role will be closed.

To avoid disappointment, we encourage you to submit your interest at the earliest opportunity. Should you need support or additional time, please contact [e-mail].

We are looking for Customer Service Assistants to join the National Theatre's Visitor Engagement and Operations team on Fixed Term, Part-Time Contracts. **

As a Customer Service Assistant, you will be our customers' first point of contact, and you will be expected to provide a first-class welcome to all who enter our building, always going the extra mile to provide the best possible experience.

Within Enterprises, you will be expected to be flexible and willing to work as an assistant within all visitor areas, as and when required, to support our key objectives.

This includes, but is not limited to, working front-of-house within our three theatres, selling programmes, ice creams, and snacks, providing daytime front-of-house engagement with our non-theatre visitors, and supporting tours.

We are looking for the successful candidates to have:

• A proactive, adaptive, confident and kind manner.
• The ability to use communication methods that work well for you and others, and to engage positively with people of different ages, backgrounds and nationalities, both individually and in groups.
• The ability to work under frontline pressure whilst maintaining a professional approach to always providing an efficient and effective service.
• Genuine passion for creating fantastic memories and providing first-class customer service.
• A positive and flexible approach to work and the ability to adapt very quickly to new information and procedures.

Hours:

8 posts available, requirement to work 7 shows per week for a minimum of 24.5 hours (minimum shift call time 3.5 hours)

Availability for Evenings, all-day Wednesdays and Saturdays, and during the holiday period (21st December – 2nd January) is essential to fulfil the contract. Please note the National Theatre will be closed from 24th to 27th December.

Interviews:

• Round 1: 15th and 17th September (only need to attend one day)
• Round 2: 29th September and 1st October (only need to attend one day)

Must be available for mandatory induction training:

• 22nd October: 10:30-18:00
• 23rd October: 14:00-22:45
• 24th October: 13:15-22:45

Download the Job Description here.

You can find a list of our benefits here: https://www.nationaltheatre.org.uk/about-us/careers/staff-benefits/

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email [e-mail] or call us on 02074523834.