F&B Assistant (Fixed term contract)

QUINTESSENTIAL BRANDS UK GROUP LTD; City of Westminster; On-site; GBP 17,000 - 19,000; Part time

Job summary

Theatre Royal Drury Lane in London is seeking F&B Assistants to provide excellent food and beverage service across venues, support meetings and events, and help maintain a welcoming, well-presented environment for guests.

The role requires teamwork, strong customer service skills, and the ability to work evenings, weekends and holidays. EPOS experience and First Aid at Work certification are desirable assets for applicants.

Qualifications

• Previous experience in a similar role within hospitality or events.
• Excellent customer service and communication skills.
• Ability to work effectively in a team and independently.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends and holidays.
• Confident using EPOS systems.
• First Aid at Work certification is desirable.

Responsibilities

• Food and Drink Service: Deliver high standards of service, greet guests, take orders, serve and clear tables in the Cecil Beaton Bar, Grand Saloon and Terrace.
• Meetings and Events: Assist with event setup, liaise with Venue Technicians for AV, host guests, serve refreshments and support according to meeting specs.
• Oversight of Venue: Welcome guests, maintain venue presentation, coordinate with Tours Team, support merchandise sales with stock data.
• Health and Safety: Complete compliance checks, follow emergency plans and provide First Aid as required.

Skills

Customer service

Communication skills

Teamwork

Organization

Attention to detail

Education

First Aid at Work certification

Tools

EPOS systems

Job description

Extraordinary People. Extraordinary Opportunities.

Show Map

• Location Theatre Royal Drury Lane, WC2B 5JF,United Kingdom

Description

The role…

Are you dedicated to creating incredible guest experiences? Do you take pride in delivering the highest possible standards? At Theatre Royal Drury Lane we are looking forF&BAssistants to provide general support within the food and beverage department, ensuring a smooth and consistent experience for our guests.

This dynamic role involves working across all parts of the Lane destination venues, with responsibilities that are wide and varied, ensuring no two days are the same. From collaborating closely with our Waiting and Bar Teams in the Grand Saloon and Cecil Beaton Bar to deliver exceptional food and drink service, setting up and servicing meetings and events and handling administrative tasks.

We are seeking a proactive and dynamic profile to join our team. The ideal candidate will be a team player with a strong customer service orientation.

What you will be doing…

Food and Drink Service:

• Deliver the highest standards of quality, providing charismatic, warm and engaging service.
• Greet guests and seat them at their tables.
• Take orders, deliver food and drinks, and clear tables in the Cecil Beaton Bar, Grand Saloon, and Terrace.
• Prepare and serve cold drinks and snacks in the bars.
• Provide barista service.

Meetings and Events:

• Assist with setting up events rooms with the required furniture and equipment configuration. Liaise with Venue Technicians to ensure the correct AV equipment is in place.
• Work at events, hosting and directing guests, assisting with the service of food and drinks, prepare, serve, and replenish refreshments according to the meeting specifications.
• Monitor ongoing meetings and be available for any additional requests from the hirer.
• Show potential bookers around spaces as required by Venue Management.

Oversight of Venue:

• Act as hosts during non-show hours, greeting guests as they arrive at the venue and directing them around the building.
• Monitor and maintain the presentation of the venue, ensuring all public areas are looking their best at all times.
• Work closely with the Tours Team to coordinate and direct guests for the start of tours.
• Facilitate the sales of house merchandise and provide up-to-date stock and sales data to Venue Management.

Health and Safety:

• Complete and record compliance checks as required.
• Train in and implement company emergency response plans and procedures, including fire, evacuation, and security situations.
• Train in First Aid at Work as required.

What we need…

• Previous experience in a similar role within the hospitality or events industry.
• Excellent customer service and communication skills.
• Ability to work effectively in a team and independently.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as required.
• Confident using EPOS systems.
• First Aid at Work certification is desirable.

Salary: £13.07 per hour + service charge and tips

Fixed term contract: September 2026 - January 2027

Part time: 20 hours per week

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received