Value Added Services Administrator

Cromwell Group (Holdings) Ltd; Leicester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Enhanced pension contribution

Healthcare Cash Plan

Employee Assistance Programme (EAP)

Cycle to Work

Employee discounts

Job summary

Cromwell is recruiting a Value Added Services Administrator to provide administrative and operational support across the Etching Department and Corporate Clothing service. You will manage customer orders from processing to fulfilment, ensuring accuracy, timely progression and delivery within agreed timescales.

You will work closely with customers, suppliers and internal teams to coordinate high-end and bespoke requests, maintain records, and support new product and code setups while keeping

Qualifications

• Previous experience in administration, order processing, customer service or coordination.
• Excellent organisational skills with multi-order management and deadline focus.
• Strong attention to detail and accuracy.
• Confident written and verbal communication with customers, suppliers and colleagues.
• Proactive problem-solving and ownership of orders through to completion.
• Good IT and system skills with the ability to learn internal systems.

Responsibilities

• Process customer orders accurately and efficiently from initial processing through to fulfilment.
• Monitor and progress outstanding and back orders, updating customers and teams on delivery times.
• Build and maintain relationships with suppliers, progressing purchase orders and resolving queries.
• Organise logistics with the transport team to meet agreed timescales.
• Provide admin support to the Etching Department, assist with new product and code setups, and maintain order information.
• Maintain accurate records and support the wider Value Added Services team as required.

Skills

Administration experience

Order processing

Customer service

Coordination

Attention to detail

Communication skills

IT/system skills

Job description

Value Added Services Administrator (7411)

As our new Value Added Services Administrator, you'll provide essential administrative and operational support across our Etching Department and Corporate Clothing service. You'll manage customer orders from initial processing through to fulfilment, ensuring orders are accurate, progressed efficiently and delivered within agreed timescales.

Working closely with customers, suppliers, transport colleagues and internal teams, you'll help coordinate high-end and bespoke customer requests while maintaining a high level of customer service and attention to detail.

If you're highly organised, proactive and enjoy taking ownership of tasks through to completion, we'd love to hear from you.

Some of your key responsibilities:

• Process customer orders accurately and efficiently, supporting high-end and bespoke customer requests from initial processing through to fulfilment.
• Monitor and progress outstanding and back orders, keeping customers and internal teams updated on expected delivery times and taking action to address potential delays.
• Build and maintain strong working relationships with suppliers, progressing purchase orders and resolving order-related queries.
• Organise logistics with the transport team to ensure customer orders are delivered to the required location within agreed timescales.
• Provide administrative support to the Etching Department, including assisting with new product and code set-ups, coordinating workloads and maintaining accurate order information.
• Maintain accurate records and ensure all relevant systems and documentation are kept up to date, while supporting the wider Value Added Services team with day-to-day requirements when required.

What do I need to be successful in this role?

• Previous experience in an administration, order processing, customer service or coordination role.
• Excellent organisational skills, with the ability to manage multiple orders and priorities simultaneously while meeting deadlines.
• Strong attention to detail and a commitment to accuracy.
• Confident written and verbal communication skills, with the ability to build positive and professional relationships with customers, suppliers and colleagues.
• A proactive approach to problem-solving and progressing outstanding tasks, with the confidence to take ownership of orders through to completion.
• Good IT and system skills, with the ability to learn and use internal systems effectively and work well under pressure.

What's in it for me?

• A competitive salary alongside an enhanced employer pension contribution.
• 20 days annual leave entitlement plus Bank Holidays, with the opportunity to purchase additional annual leave should you need a little extra time.
• Hybrid working, offering a combination of office-based and remote working.
• Enhanced Maternity & Paternity pay to support you and your family during life's important moments.
• A company-funded Healthcare Cash Plan and Employee Assistance Programme (EAP), providing access to everyday healthcare benefits and confidential support whenever you need it.
• Additional benefits including Cycle to Work, Company Sick Pay, employee discounts and discounted Cromwell products.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals with unique backgrounds and personalities, but we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is one of the UK's leading suppliers of industrial tools, maintenance, repair and operational products. We provide our customers with an unrivalled range of products and technical expertise, helping businesses across a wide range of industries operate safely, efficiently and effectively.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and our customers with respect. We value different perspectives, encourage innovation and create a workplace where everyone feels able to contribute, develop and succeed.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please [e-mail]