Valet Parking Attendant

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exceptional opportunity awaits as a Valet Parking Attendant at a prestigious hotel in London. Join a team that prides itself on luxury and exceptional service, where your role will be pivotal in providing outstanding guest experiences. You will oversee the parking and retrieval of vehicles, ensuring safety and efficiency while delivering top-notch concierge services. This role offers you the chance to work in a vibrant environment, contributing to a legacy of excellence and creating memorable moments for guests. If you thrive in a fast-paced setting and have a passion for hospitality, this is the perfect opportunity for you.

Benefits

28 days holiday including bank holidays

Staff meals whilst on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Life assurance of 1x salary

Employee assistance program

Season ticket loans

Colleague gifting

Internal learning and development programs

Qualifications

• Proven track record in high-level service.
• Exceptional communication skills required.

Responsibilities

• Parking and retrieving vehicles safely and promptly.
• Managing the valet podium and keeping the area organized.

Skills

Customer Service

Communication Skills

Ability to Work Under Pressure

Job description

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Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses, a name synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites, along with a collection of 85 exceptional branded residences. Within The OWO destination, there are nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600-seat-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these historic walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses, a name synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites, along with a collection of 85 exceptional branded residences. Within The OWO destination, there are nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600-seat-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

An exceptional opportunity presents itself for a Valet Parking Attendant to join the Residences Department at Raffles London at the OWO.

Reporting to Director of Residences, you will be responsible for overseeing the collection, parking, and return of resident and hotel guest cars, securely looking after and logging keys and mileage, as well as cleaning and valeting cars. The role will support and offer excellent concierge services to our guests during their stay.

Specifically, as the Valet Parking Attendant, your responsibilities will include:

1. Parking and retrieving vehicles for customers safely and promptly
2. Meeting and greeting residents and residents’ guests
3. Managing the valet podium
4. Keeping the valet stand and parking area clean and organized
5. Actively communicating with Hotel and Residences concierge
6. Additional responsibilities in the absence of line manager or senior employee
7. Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure
• Exceptional communication and customer service skills, both written and spoken
• An understanding and willingness to contribute to a 24h operational schedule when required

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 days)
• Staff meals whilst on duty
• Free dry cleaning for uniform
• Employer pension contribution of 3%
• Enhanced sick pay
• Enhanced maternity, paternity, and adoption pay
• Life assurance of 1x salary
• Employee assistance program, including virtual GP and financial advice
• Season ticket loans and cycle-to-work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice
• Internal learning and development programs tailored to you
• Fun-filled events, whether a pub quiz, team run, or festive party
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets
• Worldwide development opportunities across Accor’s extensive brand portfolio

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.