Vacation Experience Coach

Sweet Carolina Travels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A travel agency based in Manchester is seeking a detail-oriented Vacation Experience Coach to guide clients through the vacation planning process. You will provide exceptional customer care by consulting on preferences, researching destinations, and creating custom itineraries. The ideal candidate should excel in communication, problem-solving, and organization, with the ability to work independently. This role offers the flexibility of remote work.

Qualifications

• Detail-oriented and service-driven with a passion for planning memorable getaways.
• Comfortable learning new software and booking systems.
• Ability to work independently and manage your own schedule.

Responsibilities

• Consult with clients to understand vacation goals and preferences.
• Research and build custom itineraries for clients.
• Manage bookings, confirmations, and payments through approved systems.

Skills

Strong communication skills

Customer-focused mindset

Excellent organization and attention to detail

Problem-solving attitude

Job description

Consult with clients to understand their vacation goals, preferences, and budget.
Research destinations, resorts, cruises, tours, and experiences that match client needs.
Build custom itineraries that maximize value, comfort, and enjoyment.
Manage bookings, confirmations, payments, and schedule changes through approved systems.
Maintain accurate client records and follow established workflows.
Provide timely updates, reminders, and support before, during, and after travel.
Stay current on supplier trainings, promotions, and destination updates.
Deliver a high-touch, concierge-level service that elevates the client experience.
Participate in team trainings, coaching sessions, and optional professional development.

We are looking for a detail-oriented, service-driven Vacation Experience Coach who loves planning memorable getaways and providing exceptional client care. This role guides clients through the full planning process, from inspiration to booking to post-trip support. If you enjoy helping others create unforgettable experiences and want the flexibility to work from anywhere, this is a strong fit., Strong communication skills and a passion for helping people.
Basic computer proficiency: email, spreadsheets, online portals, and social platforms.
Comfortable learning new software and booking systems.
Excellent organization, attention to detail, and follow-through.
Ability to work independently and manage your own schedule.
A customer-focused mindset and problem-solving attitude.
Willingness to complete supplier certifications and ongoing training.