Vacancy: Salford Area Manager

Mustard Tree; Salford; Remote; GBP 32,000 - 36,000; Full time

Job summary

Mustard Tree is seeking a Salford Area Manager to lead services across Eccles and Little Hulton with travel to Ancoats. The role reports to the CEO and oversees two hubs, training, and the Elevate team, ensuring a world-class welcome to service users.

We value at least two years of team management experience, commitment to safeguarding, and strong stakeholder engagement to drive positive outcomes for beneficiaries and partners in Salford.

Qualifications

• Minimum two years’ experience line managing staff.
• Experience delivering support services to vulnerable adults is desirable.
• Driving licence is required.
• Retail experience and/or managing sites is advantageous.
• Knowledge of designing or delivering training courses is desirable.

Responsibilities

• Deliver Salford services to a high standard across Eccles and Little Hulton.
• Oversee two community hubs and manage training and 121 support.
• Lead the Elevate project and ensure effective partner collaboration.
• Promote Mustard Tree services and build relationships with partners and communities.
• Model Mustard Tree values and ensure safeguarding and inclusion across sites.

Skills

Team management

Stakeholder engagement

Strategy development

Safeguarding

Education

Relevant Degree

Job description

Location Little Hulton and Eccles with travel to Ancoats

Reports To CEO in the short term (will move to Head of Services)

Direct Reports Salford Retail Team Leader, Freedom Project Coordinator and Salford Services Coordinator

Working Hours Full time – 37.5 hours a week

Duration Permanent

Salary £32- £36k per annum depending on experience and skills

Role Purpose

Mustard Tree is a charity dedicated to combating poverty and preventing homelessness across Greater Manchester. For more than 30 years, we have supported people by providing essential items through our community shops and helping individuals build brighter futures through 1-2-1 support, training programmes, employment support and community activities.

The Salford Area Manager is responsible for developing and managing Salford services and operations across Eccles and Little Hulton, representing Mustard Tree at Senior and operational levels. The role includes overseeing 2 x community Hubs in Eccles and Little Hulton; managing training,121 support, our Freedom project and Mustard Tree’s Elevate team across Salford. This role will work with the Mustard Tree Operations Manager and services teams to ensure smooth running of hubs, stock and donation management and consistency of a world class welcome to service users, partners and volunteers.

The role holder will be responsible for promoting Mustard Tree services in Salford and maintaining our relevance with communities and partner services. This is an ideal role for someone with at least 2 years’ experience in managing teams, is passionate about Salford and is keen to develop strategically as well as operationally.

We are an equal opportunities employer and value diversity and inclusion. We welcome applications from all qualified individuals and make recruitment decisions based on qualifications, skills and experience relevant to the role.

The Salford Area Manager is accountable for:

• Delivering positive outcomes for beneficiaries in line with our values
• Ensure Salford services are delivered to a high standard to achieve positive outcomes, such as access to housing, progression into training, volunteering or employment, improved wellbeing, increased independence, and successful integration. This includes managing Mustard Tree’s Elevate project.
• Embed our values in service delivery – belief, dignity, opportunity, diversity and partnership.
• Lead by example and manage complex issues to support front line teams as required.
• Championing safeguarding, equality and inclusion
• Embed robust safeguarding practices across Salford sites with an inclusive approach that supports people from diverse backgrounds.
• Ensure Salford teams are confident in consistently applying safeguarding and boundaries principles in line with Mustard Tree processes.
• People Management, Performance and Wellbeing
• Manage the performance, development and wellbeing of team members, creating an environment in which people feel supported, valued and able to perform at their best.
• Provide effective leadership, support and accountability, ensuring the team delivers high-quality outcomes aligned with organisational objectives and values.
• Conduct regular one-to-one meetings, manage capability, conduct, and absences as required, support learning and development, and ensure accurate and timely recording of meetings and employee records within PeopleHR.
• Proactively manage wellbeing, implement appropriate support measures and referrals, and create a culture that promotes psychological safety, engagement and positive employee relations.
• Resources
• Oversee rotas, staffing structures and resource allocation including effective partnership working with volunteers and partners.
• Ensure services operate effectively; Hubs remain open and stocked, and the sites remain sustainable while meeting demand.
• Impact Management
• Use data, service outcomes, service user feedback and Key Performance Indicators to evaluate effectiveness.
• Identify improvements and demonstrate the charity’s impact to senior leaders, staff teams, trustees and funders.
• Ensure data is reported on time, effectively and meets contract requirements.

Mustard Tree has developed a Competency Framework for all our staff members which outlines the Mustard Tree standard of key competencies across all roles. As a Senior Manager, this role will model the competencies and behaviours that we ask all our team to work towards.

• World Class Welcome and Customer Service
• Role models Mustard Tree’s commitment to delivering outstanding, person-centred services that place the needs, dignity, and experience of service users at the heart of decision-making.
• Proactive in Living and Sharing our Culture, Values and Behaviours
• Models Mustard Tree’s values and creates the conditions for psychologically safe, supportive and high-performing teams.
• Courage in Problem Solving and Embracing Change to Meet Needs
• Demonstrates resilient and adaptable management and takes accountability for service performance and outcomes.
• Promotes empathy and a solutions-focused mindset, ensuring services remain responsive to the needs of service users.
• Confident in Safeguarding and Incident Management
• Ensures safeguarding concerns and risks are identified, managed and escalated appropriately while maintaining the dignity, rights and wellbeing of all involved.
• Leads on managing risk across the Salford sites, confident in de-escalation and problem solving.
• Skilled in Analysing Impact and Reporting
• Ensures reporting is accurate and meaningful for a range of stakeholders, including senior leaders, commissioners and partners.
• Encourages a culture of reflection, learning, and evidence-based practice across the service teams in Salford.
• Positive Management of Stakeholders, Partners and Supporters
• Demonstrates the ability to build and maintain influential relationships with internal and external stakeholders.
• Ensures effective partnership working, proactive communication and clear understanding of accountability.
• Insight in Finances and Expenditure
• Proactively reviews and understands financial information for Salford and the wider organisational priorities to make informed decisions that support service sustainability and positive outcomes.

Person Specification

Specification Essential Desirable Assessment method

Relevant Degree / Graduate CV

Safeguarding Adults Level 3 CV

Relevant experience through service/support roles CV

Driving Licence CV

Minimum two years’ experience line managing staff CV

Delivering support services to vulnerable adults CV

Supporting people with multiple and complex barriers CV

Knowledge of delivering/managing training courses CV/Interview

Retail experience and/or managing sites CV/Interview

Experience of building relationships with partner agencies CV/Interview

Adult safeguarding CV

Trauma Informed Practice Interview

Motivational Interviewing Accredited CV

Mental Health First Aid CV

Good verbal and written Communication Skills Interview

De-Escalation and Problem-Solving Skills Interview

Reflective Practice and External Supervision Interview

Resilience, self-care and positive outlook Interview