Horticultural and Gardening Administrator

Confidential; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Confidential operates across four rural sites delivering horticultural and community activities. The Horticultural and Gardening Administrator provides central administrative support across all sites, coordinating off-site gardening contracts and maintaining accurate records.

You will manage enquiries, quotes, scheduling, invoicing, EPOS and stock admin, and assist staff training and recruitment. The role requires highly organised, methodical individuals who communicate well with customers and

Qualifications

• GCSE English and Mathematics or equivalent.
• Good general IT skills and confidence using Microsoft Office.
• Good understanding of administrative processes and record keeping.
• Strong understanding of the importance of accuracy and confidentiality.
• Good organisational and time management skills.
• An interest in horticulture, gardening or working within a rural environment.

Responsibilities

• Coordinate administration across four rural sites and ensure activities are well organised and recorded.
• Administer and coordinate off-site gardening contracts; manage enquiries and records.
• Support quotes, scheduling, and invoicing administration for gardening work.
• Oversee EPOS and stock administration, stock takes, deliveries and transfers between sites.
• Coordinate staff training, recruitment administration and provide support to the Head of Horticulture and Offsite Contracts.
• Respond to enquiries by telephone and email; maintain professional customer service.
• Develop and maintain accurate administrative systems to support a busy organisation.

Skills

Microsoft Office

Record keeping

Administrative coordination

Education

GCSE English and Mathematics

Tools

EPOS systems

Job description

Our organisation operates across four rural sites and provides horticultural, gardening, training, and social enterprise opportunities. We also support adults with learning disabilities and other vulnerable needs through meaningful work, training, and community activities.

The Horticultural and Gardening Administrator will provide a central administrative and coordination function across the four rural sites, ensuring that horticultural and off-site gardening activities are well organised, accurately recorded and effectively communicated.

A key responsibility of the role will be the administration and coordination of our off-site gardening contracts. This will include managing enquiries, maintaining customer and job records, supporting quotes, scheduling gardening work, maintaining job schedules, recording completed work, and supporting the administration of invoices.

The role will also oversee relevant EPOS and stock administration, including stock takes, plant deliveries and transfers between sites. In addition, the post holder will coordinate key organisation wide administration relating to staff training and recruitment and provide administrative support to the Head of Horticulture and Offsite Contracts.

The successful candidate will be highly organised, methodical, and confident communicating with customers, colleagues, and external contacts. They will be able to manage competing priorities, maintain accurate records and develop effective administrative systems across a busy organisation.

Key Responsibilities

• Off Site Gardening Contracts
• EPOS, Stock and Plant Administration
• Administration Across Four Rural Sites
• Staff Training and Compliance Administration
• Recruitment Administration
• Senior Leadership Support
• Communication and Customer Service
• Working with Adults with Learning Disabilities
• Collaborating across all four sites

Equality, Diversity, and Inclusion: The post holder will promote a respectful, inclusive, and culturally sensitive approach in all aspects of work, in line with the organisation s values and policies

General: This job description outlines the main responsibilities of the role and is not exhaustive. The post holder may be required to undertake other duties consistent with the nature of the position.

Personal Specification

Essential Qualifications and Knowledge

• GCSE English and Mathematics or equivalent.
• Good general IT skills and confidence using Microsoft Office.
• Good understanding of administrative processes and record keeping.
• Strong understanding of the importance of accuracy and confidentiality.
• Good organisational and time management skills.
• An interest in horticulture, gardening or working within a rural environment.

Essential Experience

• Experience working in an administrative or coordination role.
• Experience maintaining accurate records, spreadsheets, and databases.
• Experience coordinating administrative processes involving multiple staff, deadlines and confidential records.
• Experience maintaining compliance, training, HR or recruitment records would be advantageous.
• Experience coordinating schedules, appointments, or work programmes.
• Experience responding to enquiries by telephone and email.
• Experience dealing professionally with customers, clients, or members of the public.
• Experience managing competing priorities within a busy working environment.
• Experience working independently and using initiative.

Desirable Experience

• Experience working within horticulture, gardening, plant retail or a rural environment.
• Experience administering off-site contracts or service-based work.
• Experience scheduling gardening, maintenance, or other mobile services.
• Experience maintaining records of quotes, invoices and completed jobs.
• Experience using EPOS systems.
• Experience undertaking stock takes or stock control.
• Experience preparing meeting agendas and taking minutes.
• Experience providing administrative support to Senior Managers or a Senior Leadership Team.
• Experience working across multiple sites.
• Experience working with or supporting adults with learning disabilities or other vulnerable people.
• Experience within a charity, social enterprise, care, or community organisation.
• Experience coordinating staff training, maintaining training records or monitoring compliance.
• Experience providing recruitment administration, including interview coordination and new starter documentation.
• Experience using HR systems such as BrightHR or similar platforms.

Personal Qualities

• Highly organised and methodical.
• Reliable and conscientious.
• Accurate and detail focused.
• Proactive and able to use initiative.
• Positive and solution focused.
• Approachable and professional.
• Confident and friendly when dealing with customers and colleagues.
• Flexible and adaptable.
• Comfortable managing changing priorities.
• Collaborative and supportive.
• Committed to equality, inclusion and providing meaningful opportunities for adults with learning disabilities and other vulnerable needs.