Team Manager

Nacro; Lincoln; On-site; GBP 34,000 - 42,000; Full time

Job summary

A reputable organization providing support services is seeking a Team Manager in Lincoln to lead a dedicated team supporting vulnerable young people. This role involves ensuring operational standards are met in a bustling environment, where effective team coordination and positive outcomes for residents are paramount. Candidates should possess substantial management experience, strong leadership skills, and the ability to communicate effectively. The position requires resilience and empathy, contributing to creating an impactful service for young individuals moving towards independence.

Qualifications

• Substantial experience managing and coordinating team working.
• Experience supervising and performance managing staff.
• Ability to communicate well both in written and verbal forms.
• Ability to communicate clearly with internal and external agencies, avoiding jargon.
• Experience of partnerships and relationship building.
• Proficiency with Microsoft Office including Outlook and Teams.
• Experience delivering on targets/outcomes and performance standards.
• Experience with budget management.
• Flexibility to cover on-call duties across Lincolnshire.
• A full driving licence and access to a vehicle; travel to other hubs may be required.
• DBS check enhanced for Child and Adult roles.
• Knowledge of your full employment and education history; satisfactory references.

Responsibilities

• Ensure operational delivery standards in a 24/7 hub are met.
• Supervise a team of Support Workers and manage support plans.
• Maintain property standards and comply with health and safety legislation.
• Maintain property standards and health and safety compliance across the hub.
• Support staff development and performance management; guide colleagues through challenges.
• Coordinate with Nacro management and external partners to deliver outcomes.

Skills

Leadership skills

Communication skills

Team coordination

Empathy

Organizational skills

On-call availability

Driving licence

Tools

Microsoft Office Suite

Teams

Job description

Team Manager

Job Type –

Location – Lincoln

Interviews to take place 10th March 2026

Are you passionate about helping young people thrive? Do you want to make a positive impact every day you come to work and lead a team to help young people build independence and transition into adulthood? If so, we’d love to hear from you!

We are looking for a passionate, energetic, and aspirational individual to lead a team of Support Workers within a 24/7 Hub, to deliver high quality, effective supported housing services to our young people that meet their needs and meet contractual requirements and financial targets.

Our NEST service in Lincolnshire is a commissioned and Ofsted regulated supported housing service, that helps vulnerable young people, aged 16‑21 yrs, who are homeless or are threatened with homelessness, to live independently. This service is for young people with low level to complex needs including social, emotional, and behavioural difficulties.

Our aim is to inspire the young people we support to be ambitious and embrace new opportunities. We offer transparent, positive, and open working environments that foster inclusive working cultures and encourage creativity and an engaging mind‑set. We enable the young people we support to have new experiences and develop new skills to become independent and make a positive contribution to society.

The purpose of this service is to transform the lives of Lincolnshire’s most vulnerable young people and our vision is to ensure every person in our services is given the support they need to have a chance at a brighter future.

Who we are looking for

As a Team Manager you will be responsible and accountable for ensuring that day‑to‑day operational delivery standards and measurable outcomes of support and housing management services in a 24/7 hub are met.

You will supervise a team of frontline Support Workers delivering a person‑centred tailored support package, ensuring that every young person is positively progressing through their journey with us. You will demonstrate experience of support planning and risk assessment. You will have a good understanding of issues vulnerable adults and young people face with excellent inter‑personal skills and a strong desire to support staff to deliver positive outcomes in an exciting but challenging environment.

You will be responsible for ensuring your team are maintaining the day‑to‑day running of the property, ensuring compliance with Nacro’s property standards and health and safety legislation.

This is a fast paced, reactive environment where energy, initiative and resilience are vital, as a Team Manager you need to be :

• An authentic leader who acts with honesty and confidence.
• Reliable and motivated with a desire to help others learn and thrive.
• Resilient and calm under pressure.
• Flexible and think on your feet.
• Empathetic and creative with a solutions‑oriented mind.
• Curious and diligent in your work.
• Work collaboratively with others, including direct reports, NEST management team and external partners.
• Organised and self‑motivated with the ability to set clear objectives and performance targets for yourself and each direct report.
• A good role model who communicates positively and professionally.

Essential requirements for the role

• Substantial experience managing and coordinating team working.
• Experience of supervising and performance managing staff.
• Excellent leadership skills, striving to continuously train and develop your team.
• Ability to communicate well both in written and verbal communication, avoiding use of jargon, with both internal and external agencies.
• Experience of partnerships working and building positive working relationships.
• Experience of using components of Microsoft Office including Outlook and Teams.
• Experience of delivering on agreed targets / outcomes / performance standards.
• Experience of budget management.
• Flexibility to take on responsibility of our on‑call service on a rolling rota, providing support and guidance to staff countywide out of hours.
• A full driving licence and access to a vehicle, (there may be a requirement to travel to other Hubs across Lincolnshire to meet the service demands).
• An Enhanced and Barred Child and Adult DBS check.
• An understanding of your full employment and education history.
• Satisfactory reference, one of which must be from your current/most recent employer.

For the Full Role Profile please clickhere.

For Nacro's candidate pack please clickhere.