Service Manager - EA/WISHH/CORE

Mind in Bradford; Bradford; Hybride; GBP 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Flexible working (hybrid/remote)

Health plan (Simply Health Cash Plan)

Employee assistance service

Pension scheme

Discount schemes (Company Shop, Blue)

Résumé du poste

Bradford District and Craven Mind is seeking a proactive Service Manager to lead a portfolio of mental health services for adults and older adults in Bradford District and Craven. The role focuses on inclusive, accessible, and high-quality delivery, working with Coordinators and Practitioners to meet local needs.

You will drive performance, support a culture of continuous improvement, and develop partnerships with commissioners, stakeholders and healthcare providers to maximise impact and ensure

Qualifications

• Experience managing people in health, social care or relevant settings.
• Ability to lead diverse teams including coordinators and practitioners.
• Strong communication, governance and safeguarding awareness.

Responsabilités

• Lead a team of Coordinators and Practitioners to deliver safe, high-quality services.
• Build relationships with partners, commissioners and stakeholders.
• Ensure robust financial controls and risk management across services.
• Drive data collection and produce high-quality service reports.
• Support senior leadership to identify new business opportunities and projects.

Connaissances

Leadership

People management

Communication

IT skills

Report writing

Autonomy

Flexible / adaptable

Outils

Microsoft Office

Online systems

Description du poste

Job Description

• Salary scale: £32,885 - £40,662 per annum
• Contract: Permanent
• Hours: 37 hours per week
• Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU
• Probationary Period: Six Months
• Closing Date: Wednesday 28th October 2026
• Interview Date: Tuesday 3rd November 2026
• Questions: In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying please contact Sam Jackson at [e-mail]

About Us

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing
• Providing early intervention advice and support
• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out what it's like to work here:

https://www.youtube.com/watch?v=KxbMQk_ALwQ

Read our latest Impact Report and 2024-28 Strategy:

https://www.bdcmind.org.uk/about-us/

Find out more about our approach to Equity, Diversity and Inclusion:

https://www.bdcmind.org.uk/about-us/equity-diversity-and-inclusion/

Join us and you'll receive:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
• Generous death in service/life assurance benefit

Role Background

Opportunities to join our Adults and Older Adults portfolio at Service Manager level do not come along often. We are looking for a proactive and values-led leader to join our management team and take responsibility for a diverse range of mental health services across Bradford District and Craven, including services embedded within primary and secondary care. The portfolio of services that you will oversee offer early intervention for people accessing mental health support via their GP and ongoing support for people with severe mental illness.

This post is an opportunity to make a visible difference: shaping how services develop, strengthening the experience of the people who use them and ensuring inclusive, innovative and high-quality support is available at the right time. Working alongside talented Coordinators and Practitioners, and with partners, commissioners and other stakeholders, you will turn insight into action, drive continuous improvement and help our services respond confidently to changing local needs.

As Service Manager, you will have the scope to lead, influence and innovate. You will bring together people, partnerships and ideas to shape the future of mental health support for adults and older adults. You will take ownership of services supporting people across Bradford District and Craven with a broad spectrum of mental health needs, ensuring they are inclusive, accessible and responsive, and that quality and safety remain at the heart of delivery. This includes providing clear oversight so that incidents, risks and safeguarding concerns are recognised, addressed appropriately and used to strengthen learning and practice across your services.

You will lead a passionate team of Coordinators and Practitioners, creating a positive and supportive environment where people can do their best work and where compassion, quality and ambition go hand in hand. Your leadership will help to drive performance, encourage fresh thinking and build strong partnerships that extend our reach and strengthen our services. You will be supported by the Head of Service and work alongside experienced colleagues across the portfolio, giving you the guidance, collaboration and space to grow in the role. For someone who wants to develop their leadership, improve how things are done and see the difference their contribution makes, this is a fantastic opportunity.

Role Purpose

As Service Manager, you will have the scope to lead, influence and innovate. You will bring together people, partnerships and ideas to shape the future of mental health support for adults and older adults. You will take ownership of services supporting people across Bradford District and Craven with a broad spectrum of mental health needs, ensuring they are inclusive, accessible and responsive, and that quality and safety remain at the heart of delivery. This includes providing clear oversight so that incidents, risks and safeguarding concerns are recognised, addressed appropriately and used to strengthen learning and practice across your services.

You will lead a passionate team of Coordinators and Practitioners, creating a positive and supportive environment where people can do their best work and where compassion, quality and ambition go hand in hand. Your leadership will help to drive performance, encourage fresh thinking and build strong partnerships that extend our reach and strengthen our services. You will be supported by the Head of Service and work alongside experienced colleagues across the portfolio, giving you the guidance, collaboration and space to grow in the role. For someone who wants to develop their leadership, improve how things are done and see the difference their contribution makes, this is a fantastic opportunity.

Role Outcomes

• Lead your team to deliver safe, high-quality services, ensuring they meet regulatory standards, performance targets, and deliver real impact, in line with the quality assurance framework, operational plan and organisation mission
• Harness meaningful relationships with service members, partners, commissioners, and stakeholders, strengthening collaboration and ensuring your services meet local needs
• Ensure robust operational and financial controls are in place, including service risk assessment and safeguarding responsibilities, which are closely monitored and meet auditing requirements
• Drive data collection and analysis, producing high-quality reports to lead service developments
• Supporting senior and executive leadership to identify new business development opportunities.
• Lead the successful delivery of new and evolving projects, ensuring they align with BDC Mind goals. Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach, in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
• Promoting inclusion, diversity and equity in creation, development and delivery of services.
• Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind.
• Support the on-call rota to ensure all staff have access to support and guidance out of hours
• Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment
• Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness
• Adapt to evolving service needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach
• Ensure that the relevant colleagues and a competent understanding of, and comply with, all BDC Mind policies and procedures.
• Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met, and all other Company policies complied with.
• Undertake any other reasonable duties or tasks deemed necessary by the senior management team.

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

Knowledge

Essential:

• Understanding of key current issues in mental health and the principal challenges across Bradford District and Craven.

Experience

Essential:

• At least one year's experience in a relevant field which involves managing people.
• Experience of working with children, young people or adults in a health, social care or other relevant setting.
• Experience of recognising and responding to risk and safeguarding concerns for adults, children or young people.
• Experience of building and maintaining relationships with a wide range of stakeholders.

Desirable:

• Experience of leading change in services and driving developments.
• Experience of monitoring and evaluating work and demonstrating outcomes.

Skills and Abilities

Essential:

• Leadership and people-management skills, including an ability to get the best from people whilst creating a positive team culture
• Excellent written, verbal and non-verbal communication skills.
• Excellent IT skills, including the use of Microsoft Office packages and online systems.
• Strong report-writing skills and the ability to present information clearly, concisely and informatively.
• Ability to manage a diverse range of competing priorities and meet deadlines.
• Ability to work autonomously and as part of a team.

Desirable:

• Experience of using coaching or mentoring approaches

Attitude and Personal Attributes

Essential:

• Passionate and enthusiastic, with a solution-focused approach and a can-do attitude.
• Committed to equity, diversity, inclusion and anti-racism.
• Dedicated to collaborative working.
• Willingness to work flexibly.
• Commitment to continuing professional development.