UX Writer

Sumsub; London; Remote; GBP 40,000 - 65,000; Full time

Job summary

A dynamic tech company is seeking a Middle or Senior UX Writer (Content Designer) to shape user communication across their global platform. You will create insightful and user-centered content in collaboration with product teams, ensuring an engaging user journey. This remote position offers a flexible schedule, additional holidays, and opportunities for professional growth.

Benefits

Flexible working schedule

Extra day off for birthday

Learning opportunities

Team offsites

Qualifications

• 3+ years of experience as a UX Writer or similar role within a UX or product team.
• C2-level proficiency in English and Russian.
• Experience with usability testing and A/B testing is a plus.

Responsibilities

• Craft clear, engaging content that enhances user experiences.
• Collaborate with cross-functional teams to deliver solutions.
• Help develop content frameworks and guidelines.

Skills

UX Principles

Microcopy Best Practices

Content Strategy

Collaboration

Tools

Figma

Job description

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

We’re looking for a Middle or Senior UX Writer (Content Designer) to help define how we communicate with users across our global product ecosystem.

In this role, you’ll craft clear, engaging, and user-centered content that enhances every step of the user journey. You’ll be part of a collaborative, cross-functional UX team where content and design work seamlessly together to deliver intuitive, meaningful experiences that meet both user needs and business goals.

We believe great user experiences happen when words and design are perfectly aligned — creating a cohesive narrative that empowers people to confidently achieve their goals. As a UX Writer at Sumsub, you’ll do exactly that. You’ll contribute to a wide range of product initiatives by collaborating closely with product designers, researchers, and product managers to shape the language that defines our platform.

This is an exciting opportunity to have real impact: not just by writing copy, but by helping define how content is created, maintained, and scaled across the product.

What You Will Be Doing:

• Craft clear, consistent narratives and microcopy that enhance user experiences across the product ecosystem.
  
• Write product content that is user-friendly, concise, and aligned with our voice and tone guidelines.
  
• Deliver the right information at the right time to guide users seamlessly through their journey.
  
• Help develop and evolve our content frameworks, product narratives, and style guides.
  
• Collaborate closely with designers, researchers, product managers, and developers to create solutions that balance user needs and business objectives.
  
• Participate in usability testing and A/B experiments to validate and improve content.
  

About You:

• 3+ years’ experience as a UX Writer or in a similar content design role within a UX or product team (experience in international SaaS is a plus).
• Deep understanding of UX principles, information architecture, and microcopy best practices.
• C2-level proficiency (CEFR) in English and Russian, with excellent communication skills, supported by recognized certification.
• Confident using design and collaboration tools (Figma experience preferred).
• Comfortable working in a fast-paced, fully remote, and cross-functional environment.
• Proactive mindset with a passion for shaping the user experience through language.
• Experience with A/B testing, usability research, and accessibility standards is a plus.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages:TA screening -> Interview with Staff Product Designer and Head of Product Design-> Assignment -> Meet the team.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.