UX/UI Manager

NHS Supply Chain; Nottingham; Hybrid; GBP 61,000 - 72,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus schemes

27 days holiday + bank holidays

In-house training & external quals

Well-being leave (1 day) & EAP

Generous pension scheme (12% employer)

Flexible Benefits Scheme

Volunteering leave (2 days)

Discounts (Blue Light, NHS Discounts)

Job summary

NHS Supply Chain is seeking a UX/UI Manager to lead the overall UX/UI strategy and design process, ensuring intuitive, user-centered web and mobile experiences. The role involves guiding a team, collaborating with product managers and developers, and driving accessibility and inclusive design across digital channels.

The position offers hybrid working with two days on-site in Nottingham, a starting salary of £60,994 rising to £71,758 over three years, and a comprehensive benefits package

Qualifications

• Bachelor’s or master’s in design, Human-Computer Interaction, or equivalent qualifications.
• 5+ years in UX/UI or product design with leadership experience.
• Proficiency in design and prototyping tools (Sketch, Adobe XD, Figma, InVision or Axure).
• Deep understanding of user-centered design principles and usability best practices.
• Experience in agile development and leading design teams across complex transactional sites.

Responsibilities

• Lead the design and implementation of user-centered experiences aligning user needs with business goals.
• Oversee the UX/UI design process from research to testing and collaborate with cross-functional teams.
• Manage a team of UX/UI designers (perm and contractors) and foster a collaborative culture.
• Define project requirements with product managers and developers, prioritise features, and ensure design integration.
• Conduct design reviews and provide feedback to ensure consistency and best practices.
• Stay updated on UX/UI trends and advocate innovative design approaches.

Skills

UX/UI design

Leadership

User-centered design

Stakeholder collaboration

Design strategy

Education

Bachelor’s or Master’s in Design/HCI

Tools

Sketch

Adobe XD

Figma

InVision

Job description

Job Title: UX/UI Manager

Function: Customer Engagement

Hybrid Worker – Expectation is two days per week on site at our Nottingham office

Contract type: Permanent

Salary: Offered on a starting salary of £60,994 with the potential to increase to £71,758 over the course of three years.

Closing Date: Thursday, 12th November 2026

NHS Supply Chain currently has an opportunity for a UX/UI Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

As a UX/UI Manager, you will be responsible for driving the overall UX/UI strategy, overseeing the design process, and ensuring the delivery of intuitive, visually appealing, and user-centric interfaces. As a UX/UI Manager, you will play a critical role in shaping the future of our digital presence and enhancing customer satisfaction.

Every day you will …

• Responsible for leading the design and implementation of user-centred experiences that meet both user needs and business objectives.
• Overseeing the UX/UI design process, from interpreting research, ideation and wireframing to prototyping and testing, and collaborating closely with cross-functional teams to deliver high-quality digital solutions.
• Manage a team of UX/UI designers (mix of permanent and contractors), providing guidance and support to foster a collaborative and innovative design culture.
• Collaborate with product managers, developers, and stakeholders to define project requirements, prioritise features, and ensure seamless integration of design solutions.
• Conduct regular design reviews and provide constructive feedback to team members to ensure consistency, coherence, and adherence to design best practices.
• Stay current on industry trends, emerging technologies, and best practices in UX/UI design, and advocate for the adoption of innovative design approaches within the organisation.
• Champion user-centric design principles and advocate for the needs of end-users throughout the design process, advocating for accessibility and inclusivity in design solutions.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Bachelor’s or master’s degree in design, Human-Computer Interaction, or equivalent qualifications in a related field.
• Proven experience (5+ years) in UX/UI or product design, with a strong portfolio showcasing successful projects and a track record of leading design teams across complex transactional sites on web, mobile web and native app.
• Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, InVision or Axure.
• Deep understanding of user-centred design principles, usability best practices, and design thinking methodologies.
• Strong leadership and communication skills, with the ability to inspire and motivate team members, collaborate effectively with cross-functional teams, and present design concepts and rationale to stakeholders.
• Experience in agile development methodologies and working in fast-paced, iterative design environments.
• Expertise in responsive design techniques, Information architecture (IA), Visual design (UI), Interaction design (IxD)
• Knowledge and experience designing for accessibility compliance to level AA of the WCAG 2.1 guidelines.
• Strategic thinking and problem-solving abilities, with a focus on driving business outcomes through effective UX/UI design solutions.
• Excellent attention to detail and a passion for delivering exceptional user experiences.
• Commercial awareness and a focus on ROI to ensure designs consider effort level and cost to implement.
• Experience of working with Government Design Service (GDS) principles and NHS design systems desirable.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.