UX & Service Designer – Hybrid, Impact on Crew Ops

easyJet holidays; Luton; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Up to 20% bonus

25 days holiday

Life Insurance

Performance share schemes

Work Away Scheme

Flexible benefits package

Excellent staff travel benefits

Job summary

easyJet is seeking a skilled UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience. You’ll bridge complex software and human behaviour in a high-stakes, hybrid environment, shaping real-time data insights for pilots and cabin crew.

You’ll own end-to-end crew workflows, lead journey mapping, translate complex processes into practical SaaS configurations, and collaborate with Product Managers and cross-functional teams to improve efficiency and

Qualifications

• Operational UX expertise focused on complex tools for expert users.
• Design real-time, data-heavy products that are trustworthy and actionable.
• Navigate SaaS, device and data constraints, knowing when to configure vs build.
• End-to-end journey mapping, workflow design, contextual research with SMEs.
• Proficiency in Figma, Jira, Confluence and accessibility guidelines.

Responsibilities

• Own the End-to-End Crew Experience: streamline how pilots and cabin crew make critical decisions on connected devices without increasing workload.
• Lead Journey Mapping & IA: map current and target workflows to reduce friction and fragmentation.
• Drive Product Configuration: translate workflows into SaaS settings with explicit design reasoning.
• Conduct Expert User Research: run contextual interviews, live observations, and usability tests.
• Link Design to Impact: tie design decisions to mission OKRs like OTP and fuel efficiency.
• Collaborate Globally: partner with architects, data leads, delivery teams and vendors.

Skills

Operational UX

Complex decision support

Platform Savvy

Research & mapping

Technical toolset

Stakeholder management

Tools

Figma

FigJam

Miro

Lucidchart

Jira

Confluence

Job description

easyJet is seeking a skilled UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience. You’ll bridge complex software and human behaviour in a high-stakes, hybrid environment, shaping real-time data insights for pilots and cabin crew.

You’ll own end-to-end crew workflows, lead journey mapping, translate complex processes into practical SaaS configurations, and collaborate with Product Managers and cross-functional teams to improve efficiency and