UX & Service Designer - Connected Crew & Optimised Flying

easyJet holidays; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus up to 20%

25 days holiday

Share schemes

Life Insurance

Work Away Scheme

Flexible benefits

Staff travel benefits

Job summary

easyJet is seeking a skilled UX & Service Designer to transform the crew experience within Airline Operations Technology. You will bridge complex software and human behavior, collaborating across SaaS platforms and bespoke elements to optimize real-time decisions for pilots and cabin crew.

You will conduct expert research, map journeys, configure product settings, and align design decisions with flight performance metrics in a hybrid work setup.

Qualifications

• Extensive experience in UX, interaction and service design for expert users.
• Ability to design real-time, data-heavy products that are trustworthy.
• Skilled at configuring SaaS, devices, and data constraints.
• Advanced journey mapping, workflow design, and contextual research with SMEs.
• Strong communication for defending design decisions to senior leaders.

Responsibilities

• Own the End-to-End Crew Experience: streamline decision-making for pilots and cabin crew on connected devices.
• Lead Journey Mapping & IA: map current/target workflows to reduce friction and fragmentation.
• Drive Product Configuration: translate workflows into SaaS settings with clear reasoning.
• Conduct Expert User Research: run contextual interviews, live observations, and usability tests.
• Link Design to Impact: tie design decisions to mission OKRs like OTP and fuel efficiency.
• Collaborate Globally: work with architects, data specialists, delivery leads, change teams and vendors.

Skills

Operational UX

Complex decision support

Platform savvy

Research & mapping

Stakeholder management

Tools

Figma

FigJam

Miro

Lucidchart

Jira

Confluence

Job description

Job Description

Description

Company

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so that people can exercise their get-up-and-go. With almost 300 aircraft flying over 1,000 routes to more than 32 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Set to fly more than 90 million passengers this year, we employ over 10,000 people. Its big-scale stuff and we’re still growing.

Over the last 30 years, easyJet has disrupted the travel industry, changing the way people fly across the UK and Europe. Today, with a fleet of over 300 aircraft and 85 million annual passengers, we are still innovating. What sets us apart is our "Orange Spirit"—our passion, forward-thinking mindset, and sense of fun.

Now, we are looking for a skilled, high-stakes UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience.

The Mission: Connected Crew & Optimised Flying

In this role, you will directly shape how our pilots and cabin crew receive, understand, and act on real-time data and flight efficiency insights. Operating in a high-workload, high-stakes environment, you will bridge the gap between complex software systems and human behaviour.

You will work across a hybrid ecosystem of configurable SaaS platforms and custom-built products. Your challenge will be to determine the optimal design approach: maximizing SaaS limits, designing bespoke elements where platforms fall short, or collaborating with Product Managers to push for vendor roadmap changes

What You’ll Do:

• Own the End-to-End Crew Experience: Streamline how pilots and cabin crew make critical decisions on connected devices without increasing their workload.
• Lead Journey Mapping & IA: Map current and target workflows across the crew value chain to design out friction, fragmentation, and workarounds.
• Drive Product Configuration: Translate intricate workflows into practical SaaS settings (views, defaults, and terminology), keeping your design reasoning explicit and reviewable.
• Conduct Expert User Research: Run contextual interviews, live observations, and usability testing with expert operational users before deployment.
• Link Design to Impact: Partner with Product Managers to tie your design decisions directly to mission OKRs, including turn-time, on-time performance (OTP), and fuel efficiency.
• Collaborate Globally: Partner with a cross‑functional network of architects, data specialists, delivery leads, change teams, and vendors.

Requirements of the Role

What We Are Looking For:

• Operational UX Expertise: Extensive experience in UX, interaction, and service design focused on complex tools for expert users rather than consumer apps.
• Complex Decision Support: A proven ability to design real-time, data-heavy products that make complex information trustworthy and actionable.
• Platform Savvy: Skilled at navigating SaaS, device, and data constraints, knowing exactly when to configure vs. when to build custom.
• Strong Research & Mapping Skills: Advanced capabilities in end-to-end journey mapping, workflow design, and contextual research alongside Subject Matter Experts (SMEs).
• Core Technical Toolset: Proficiency in Figma, FigJam, Miro, Lucidchart, Jira, and Confluence, alongside a solid grasp of W3C accessibility guidelines.
• Stakeholder Management: A confident communicator who can articulate and defend design logic to senior operational, technical, and data leaders.

Bonus Points If You Have:

• A background in aviation or transport operations (crew, flight ops, dispatch, etc.).
• Familiarity with crew mobile tech or Electronic Flight Bag (EFB) tools.
• Exposure to fuel efficiency, flight optimization, or airline sustainability initiatives.

What you’ll get in return

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• Life Insurance
• Work Away Scheme
• Flexible benefits package
• Excellent staff travel benefits

Location & Hours of Work

We operate a hybrid working policy of 40% of the month spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail].

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation