UX & Service Designer – Connected Crew Experience

EasyJet Plc; City of Westminster; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Up to 20% bonus

25 days holiday

BAYE, SAYE & Performance share schemes

7% pension

Life Insurance

Work Away Scheme

Flexible benefits package

Excellent staff travel benefits

Job summary

easyJet plc is seeking a skilled UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience across pilots and cabin crew. You will bridge complex software systems with human behavior in a high-workload environment, shaping real-time data insights into actionable decisions.

The role spans end-to-end journey mapping, SaaS configuration, and collaboration with product managers to improve operational efficiency and performance metrics across a large,

Qualifications

• Extensive experience in UX, interaction, and service design for complex tools used by expert users.
• Strong ability to map end-to-end journeys and reduce friction across workflows.
• Proven skill translating complex workflows into SaaS configurations and terminology.

Responsibilities

• Own the End-to-End Crew Experience, optimizing decision-making for pilots and cabin crew without increasing workload.
• Lead Journey Mapping and IA to streamline workflows and reduce workarounds.
• Drive Product Configuration by translating workflows into SaaS views, defaults and terminology.
• Conduct expert User Research via contextual interviews, observations and usability testing.
• Link design decisions to mission OKRs such as turn-time, OTP, and fuel efficiency.
• Collaborate with cross-functional teams including architects, data specialists and vendors.
• Bring operational UX expertise for complex, data-heavy tools used by expert users.

Skills

UX design

Service design

Journey mapping

Information architecture

User research

Stakeholder management

SaaS configuration

Platform navigation

Data-driven design

Design reasoning

Tools

Figma

FigJam

Miro

Lucidchart

Jira

Confluence

Job description

easyJet plc is seeking a skilled UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience across pilots and cabin crew. You will bridge complex software systems with human behavior in a high-workload environment, shaping real-time data insights into actionable decisions.

The role spans end-to-end journey mapping, SaaS configuration, and collaboration with product managers to improve operational efficiency and performance metrics across a large,