UX Researcher - Data Science Tools

TESCO UK; Welwyn Garden City; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Tesco is seeking a Mid-weight UX Researcher based in London to shape the future of our Enterprise and Data Science tools. Working with a Senior UX Researcher, you will uncover user needs, behaviours and pain points to improve experiences for colleagues, suppliers and data scientists.

You will collaborate with cross-functional teams to ensure research insights drive product decisions, balancing user needs with business goals and technical constraints, and you will help grow user-centred design

Qualifications

• Experience researching digital products, services, or platforms within enterprise or complex organisational environments.
• Strong knowledge of qualitative research methods including user interviews, usability testing, contextual enquiry, workshops and journey mapping.
• Experience using quantitative methods such as surveys, analytics and data-driven insights.
• Ability to independently plan, conduct and analyse research activities end-to-end.
• Strong communication, presentation and storytelling skills with ability to influence stakeholders at all levels.
• Experience working with Product Managers, Designers, Engineers, Data Scientists and Analysts in multidisciplinary teams.

Responsibilities

• Leading and delivering UX research across Enterprise and Data Science products and user journeys.
• Planning and conducting research from discovery through post-launch evaluation.
• Identifying user needs, behaviours and opportunities through a range of research methods.
• Translating research findings into actionable insights and recommendations for product and design decisions.
• Partnering with Product Managers, Designers, Engineers, Data Scientists and Analysts to embed user-centred thinking into product development.
• Facilitating workshops, presentations and research playback sessions to share insights with stakeholders.
• Supporting teams in balancing user needs, business goals and technical constraints to improve experiences.
• Contributing to research strategy, best practices and growth of user-centred design across the organisation.

Skills

Qualitative research

User interviews

Usability testing

Contextual enquiry

Workshops

Journey mapping

Quantitative research

Surveys

Analytics

Job description

This role is based in our London Farringdon office and requires 3 days in the office.

We're looking for a Mid-weight UX Researcher to help shape the future of our internal Enterprise and Data Science tools. Working alongside a Senior UX Researcher, you'll uncover user needs, behaviours and pain points to help create intuitive, effective experiences for colleagues, suppliers and Data Scientists. You'll collaborate with cross-functional teams to ensure research insights drive product, design and business decisions, ultimately helping users work more efficiently and make better decisions.

• Leading and delivering UX research across Enterprise and Data Science products and user journeys.
• Planning and conducting research throughout the product lifecycle, from discovery through to post-launch evaluation.
• Identifying user needs, behaviours, challenges and opportunities through a range of research methods.
• Translating research findings into actionable insights and recommendations that inform product and design decisions.
• Partnering with Product Managers, Designers, Engineers, Data Scientists and Analysts to embed user-centred thinking into product development.
• Facilitating workshops, presentations and research playback sessions to share insights with stakeholders.
• Supporting teams in balancing user needs, business goals and technical constraints to improve experiences.
• Contributing to research strategy, best practices and the growth of user-centred design across the organisation.

• Experience researching digital products, services, or platforms within enterprise or complex organisational environments.
• Strong knowledge of qualitative research methods, including user interviews, usability testing, contextual enquiry, workshops and journey mapping.
• Experience using quantitative methods such as surveys, analytics and data-driven insights.
• Ability to independently plan, conduct and analyse research activities from end to end.
• Strong communication, presentation and storytelling skills, with the ability to influence stakeholders at all levels.
• Experience working closely with Product Managers, Designers, Engineers, Data Scientists and Analysts in multidisciplinary teams.
• A collaborative mindset, analytical thinking and a passion for understanding user needs and behaviours.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.