UX Researcher

Tesco PLC; Digswell; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus 20%

25 days holiday

Private medical insurance

Maternity & Adoption leave

Mental wellbeing support

Job summary

Tesco PLC in London is seeking a Mid-weight UX Researcher to help shape the future of our Enterprise and Data Science tools. You will uncover user needs, behaviours and pain points, and work with cross-functional teams to ensure insights drive product, design and business decisions.

You will collaborate with Product Managers, Designers, Engineers and Data Scientists to embed user-centred thinking and facilitate workshops to share insights with stakeholders.

Qualifications

• Experience leading UX research across enterprise products or complex orgs.
• Strong knowledge of qualitative methods including interviews, usability testing, contextual enquiry, workshops and journey mapping.
• Experience translating insights into actionable recommendations for product and design teams.

Responsibilities

• Lead and deliver UX research across Enterprise and Data Science products and user journeys.
• Plan and conduct research from discovery to post-launch evaluation.
• Identify user needs, behaviours and pain points through a range of methods.
• Translate findings into actionable insights for product and design decisions.
• Partner with Product Managers, Designers, Engineers and Data Scientists to embed user-centred thinking.

Skills

UX research

Qualitative research

Usability testing

Contextual enquiry

Journey mapping

Stakeholder influence

Cross-functional collaboration

Tools

Analytics tools

Survey tools

Job description

This role is based in our London Farringdon office and requires 3 days in the office., We're looking for a Mid-weight UX Researcher to help shape the future of our internal Enterprise and Data Science tools. Working alongside a Senior UX Researcher, you'll uncover user needs, behaviours and pain points to help create intuitive, effective experiences for colleagues, suppliers and Data Scientists. You'll collaborate with cross-functional teams to ensure research insights drive product, design and business decisions, ultimately helping users work more efficiently and make better decisions. You will be responsible for

• Leading and delivering UX research across Enterprise and Data Science products and user journeys.
• Planning and conducting research throughout the product lifecycle, from discovery through to post-launch evaluation.
• Identifying user needs, behaviours, challenges and opportunities through a range of research methods.
• Translating research findings into actionable insights and recommendations that inform product and design decisions.
• Partnering with Product Managers, Designers, Engineers, Data Scientists and Analysts to embed user-centred thinking into product development.
• Facilitating workshops, presentations and research playback sessions to share insights with stakeholders.
• Supporting teams in balancing user needs, business goals and technical constraints to improve experiences.
• Contributing to research strategy, best practices and the growth of user-centred design across the organisation.
• Experience researching digital products, services, or platforms within enterprise or complex organisational environments.
• Strong knowledge of qualitative research methods, including user interviews, usability testing, contextual enquiry, workshops and journey mapping.
• Experience using quantitative methods such as surveys, analytics and data-driven insights.
• Ability to independently plan, conduct and analyse research activities from end to end.
• Strong communication, presentation and storytelling skills, with the ability to influence stakeholders at all levels.
• Experience working closely with Product Managers, Designers, Engineers, Data Scientists and Analysts in multidisciplinary teams.
• A collaborative mindset, analytical thinking and a passion for understanding user needs and behaviours.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues., Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.