UX Research Associate

Royal Ballet and Opera; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

The Royal Opera House in Covent Garden, London, is seeking a UX Research Associate to join our Analytics and Insight Team. You will plan, run, and analyse user research activities to help us better understand user motivations and behaviours across our digital offerings.

Your findings will support design, development, accessibility and continuous improvement of digital services in a busy theatre and public space.

Qualifications

• Understanding of qualitative and quantitative research methods and when to apply them.
• Experience facilitating and running research in digital contexts.
• Experience analysing outcomes and data to produce actionable findings.
• Strong track record delivering accurate work to deadlines and standards.
• Experience challenging current practice with data-driven insights.

Responsibilities

• Plan, run, and analyse user research across ROH digital products.
• Support design, development, accessibility and continuous improvement of digital services.
• Choose appropriate research tools and methods and collaborate with cross-functional teams.

Skills

Qualitative methods

Quantitative methods

Facilitating research

Data analysis

Deadline-driven work

Education

HCI/Usability/Analytics degree or equivalent

Job description

Salary: Up to £36,000 per annum, based on skills and experience

Full time; 40 hours per week

Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world. Understanding our audience supports our mission to make ballet and opera for everyone.

We are seeking to recruit a UX Research Associate to join our Analytics and Insight Team. The postholder will work across the portfolio of RBO digital products to plan, run, and analyse user research activities to help us better understand user motivations and behaviours. Your findings will support the design, development, accessibility and continuous improvement of digital services in the wider context of a busy theatre and public space. In this post, you will be required to choose appropriate research tools and methods to suit different questions and collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast-paced, iterative environment.

Skills

The successful candidate will be a strong team player, with excellent interpersonal skills and the ability to advocate for user research to stakeholders. With an inquisitive mind and the desire to understand user needs, they will be focused on how we can best improve the user’s experience. They will be able to demonstrate:

• An understanding of qualitative and quantitative research methods, appreciating their limitations and when to apply them appropriately
• Some experience facilitating and running research, in a digital, marketing, academic or other capacity
• Experience analysing outcomes and data to produce actionable findings
• Good track record in delivering accurate, high-quality work to deadlines and to required standards
• Some experience challenging current practice where data from user research supports the need for change

A relevant qualification or equivalent in HCI/Usability/Cognitive Psychology/Analytics or related field, or sufficient experience in order to be able to validate the tools and methodologies for each assignment will be highly regarded so please ensure you reference this in your application.

Please note, the skills we are looking for in this role may also be equivalent to: UX/CX Designer, UX/CX Analyst, User experience researcher, Product researcher or Insights analyst in other organisations.

Job Description

A full job description can be found here.

Closing date for applications: 11:59pm, Sunday 20th September 2026.

Interviews will take place over two stages – the first an initial online interview via MS Teams and the second in person at ROH Covent Garden. We aim to hold these w/c 28th September

To ensure a fair process, late applications will not be considered under any circumstances.

Applicants must have work authorisation for the UK. No agencies.