Senior User Experience Researcher

rmg digital; Slough; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

rmg digital in London is seeking a talented User Researcher to join a collaborative team of strategists, designers, researchers and technologists to shape digital products and services.

You will plan and conduct research across the full lifecycle, turning findings into actionable insights and working with stakeholders to ensure research drives project outcomes. Experience with methods and tools like Dovetail, Miro, Lookback or Optimal Workshop is desirable.

Qualifications

• Experience planning, recruiting, conducting and analysing research studies.
• Ability to communicate research findings clearly to different audiences, including senior stakeholders.
• Strong storytelling skills and confidence turning insight into recommendations that teams can act on.
• Experience working within agile or iterative delivery environments.
• Understanding how user needs sit alongside business and technical considerations.
• Familiarity with research and collaboration tools such as Dovetail, Miro, Lookback or Optimal Workshop.
• Confidence facilitating workshops and producing clear, engaging research outputs.
• Collaborative mindset and willingness to get involved in wider UX and design activities.

Responsibilities

• Plan and conduct user research using methods such as usability testing, interviews, diary studies and surveys.
• Turn research findings into clear, practical insights and recommendations.
• Define user needs and shape project direction through research.
• Collaborate with stakeholders to align research with project goals.
• Facilitate workshops and insight-sharing sessions.
• Work closely with UX, service designers, developers and product owners.
• Contribute to research standards and ways of working.
• Own research workstreams on smaller projects and contribute to larger programmes.

Skills

User research

Usability testing

Stakeholder communication

Workshop facilitation

Cross-functional collaboration

Storytelling

Tools

Dovetail

Miro

Lookback

Optimal Workshop

Job description

A leading Consultancy is looking for a talented User Researcher to join a collaborative team of strategists, designers, researchers and technologists.

This is a great opportunity to work on meaningful digital products and services across a range of sectors, helping organisations better understand their users and create experiences that genuinely meet their needs.

Salary: Up to £70k

Location: London (Hybrid) x 3days per week in the office

You’ll play an important role in shaping products and services through research, working on projects ranging from improving customer journeys to transforming essential services used by large and diverse audiences.

We’re looking for someone who is confident in their research skills, enjoys working collaboratively and is comfortable adapting their approach depending on the project, client and users involved.

What you’ll be doing

• Planning and conducting user research using a range of methods, including usability testing, depth interviews, diary studies and surveys
• Turning research findings into clear, practical insights and recommendations
• Helping teams define user needs and using research to shape project direction
• Working with stakeholders to make sure research supports wider project and organisational goals
• Facilitating workshops, research playbacks and insight-sharing sessions
• Collaborating closely with UX and service designers, developers and product owners
• Contributing to research standards, best practice and ways of working across the team
• Taking ownership of research workstreams on smaller projects while contributing to larger, more strategic programmes

What we’re looking for

You’ll ideally have experience working in user research within digital product or service development and feel comfortable managing research across the full lifecycle, from planning and recruitment through to analysis and presenting your findings.

Experience working within GDS or public-sector environments would be a real advantage, but it isn’t essential. We’re equally interested in researchers who have worked in similarly complex, user-centred environments and can bring transferable experience.

You’ll also ideally bring:

• Experience planning, recruiting, conducting and analysing research studies
• The ability to communicate research findings clearly to different audiences, including senior stakeholders
• Strong storytelling skills and confidence turning insight into recommendations that teams can act on
• Experience working within agile or iterative delivery environments
• An understanding of how user needs sit alongside business and technical considerations
• Familiarity with research and collaboration tools such as Dovetail, Miro, Lookback or Optimal Workshop
• Confidence facilitating workshops and producing clear, engaging research outputs
• A collaborative mindset and willingness to get involved in wider UX and design activities when useful

You don’t need to tick every box. If you have strong user research experience and feel your background is relevant, we’d still really like to hear from you.

Applicants will need the right to work in the UK and be eligible for security clearance.

If you enjoy getting close to users, uncovering meaningful insights and seeing your research

influence real products and services, we’d love to hear from you.