Audience Data Analyst

Royal Ballet and Opera; Greater London; On-site; GBP 25,000 - 41,000; Full time

Job summary

The Royal Ballet and Opera is seeking an Audience Data Analyst to join our Analytics and Insight Team. You will deliver high‑quality data analysis and generate actionable insights to inform audience development, pricing and marketing decisions.

The role requires strong SQL skills, numeracy and the ability to translate stakeholder questions into clear analysis briefs, working with UX, CX Research, Pricing and Ticketing colleagues. Based in Covent Garden, London.

Qualifications

• Strong practical data analysis skills including SQL.
• Ability to translate stakeholder requests into analysis briefs.
• Experience collaborating with UX, Pricing, Ticketing, Marketing.
• Experience with ticketing or CRM data is beneficial.

Responsibilities

• Deliver high-quality data analysis and actionable insights.
• Support stakeholders with evidence-based decisions.
• Work with cross-functional teams to interpret data requests.
• Maintain independent work pace and meet deadlines.

Skills

SQL

Numeracy

Analytical reasoning

Stakeholder communication

Data storytelling

Tools

Python

R

Job description

Salary: Up to £41,440 per annum based on skills and experience

Full time; 40 hours per week

Based in: Covent Garden, London

To ensure a fair process, late applications will not be considered under any circumstances.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world. Understanding our global audience (their behaviours, preferences and habits) is central to our mission to engage more people with our art forms through programming and commercial development, as well as reporting accurately to our funders and supporters.

We are seeking to recruit an Audience Data Analyst to join our Analytics and Insight Team as we enter a new and exciting season of ballet and opera programming. This role will focus on delivering high-quality data analysis, ensuring that we continue to develop a holistic and evolving image of RBO audiences and sales. The postholder will provide clear, actionable insights to stakeholders across the organisation, enabling them to make strategic, evidence-based decisions.

The ideal candidate will have an analytical mind, with the ability to operate independently to agreed deadlines, producing high quality and accurate work for a range of stakeholders at pace. They will be able to contribute to the output of a multi-functional and collaborative team, working with a range of specialists across UX and CX Research, Pricing, Ticketing and Marketing.

The Successful Candidate Will Be Able To Demonstrate

• Strong practical data analysis skills, including SQL skills
• Strong numeracy, analytical reasoning and attention to detail.
• The ability to understand the underlying questions of an analytics request and to translate stakeholder requests into clear, focused analysis briefs.
• Strong collaboration skills, with the confidence to work constructively with stakeholders, technical colleagues and subject matter experts
• Clear experience of taking analytical work from an initial question through to accurate findings, clear conclusions and actionable insight.

An Understanding Of The Below Will Be Beneficial And Highly Regarded So

• Experience with ticketing or CRM data.
• Experience working across multiple data sets.
• Experience with audience, visitor, member or customer data in a performing arts or visitor attraction environment.
• Experience using Python, R or another analytical programming language for data analysis or automation.

Job Description

A full job description can be found here.

Closing date for applications: 11:59pm, Sunday 20th September 2026.

Interviews will take place over two stages – the first an initial online interview via MS Teams and the second in person at ROH Covent Garden.

Applicants must have work authorisation for the UK. No agencies.