UX Designer

Cambridge University Press & Assessment; Hartford; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

28 days annual leave

Private medical

Discretionary annual bonus

Group personal pension scheme

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a UX Designer to lead research and design activities for digital products and services. You will work with Product Management, Technology, UX Research and Design to turn customer insight into accessible, engaging experiences.

You will plan qualitative studies, translate findings into design solutions, and communicate design rationale. Proficiency in Figma and contemporary design tools is required, along with strong collaboration and stakeholder

Qualifications

• Experience applying user-centred design principles to digital products or services.
• Ability to plan and conduct qualitative research and translate insights into design solutions.
• Strong communication, storytelling and presentation skills.

Responsibilities

• Lead research, discovery and design activities on small to medium projects from discovery to delivery.
• Collaborate with Product, Engineering and Design to deliver high-quality solutions.
• Create design artefacts, insights and recommendations to support decision-making.
• Contribute to end-to-end customer journeys across teaching, learning and assessment experiences.
• Promote accessibility and user-centred design practices through critiques and mentoring.

Skills

User research

UX design

Communication

Workshop facilitation

Collaboration

Tools

Figma

Auto Layout

Variables

Component Properties

Interactive Components

Job description

Join our Digital Products and Services team as a UX Designer and help deliver user-centred products and services informed by customer insight and evidence-based design. You\'ll lead research and design activities, collaborate across disciplines, and have opportunities to connect directly with teachers and learners through research activities and school visits.

About the role

As a UX Designer, you will lead research and design activities on small to medium-complexity projects, taking ownership of solutions from discovery through to delivery. Working closely with colleagues across Product Management, Technology, UX Research and Design, you will define problems, explore opportunities and deliver experiences that balance user needs, business objectives and technical constraints. You will be accountable for ensuring that customer insight informs product decisions and that your work results in accessible, inclusive and engaging experiences. You will clearly communicate your design rationale, support effective implementation and review delivered solutions to help maintain a high-quality user experience.

• Lead user research, discovery and design activities to create evidence-based digital experiences that meet customer, business and technical needs.
• Design accessible and inclusive user experiences across the product lifecycle, from initial concepts and prototypes through to delivery and review.
• Collaborate with Product, Engineering and Design colleagues to deliver high-quality solutions and drive continuous improvement.
• Create and communicate design artefacts, insights and recommendations that support effective decision-making and implementation.
• Contribute to the development of end-to-end customer journeys and strategic design initiatives across teaching, learning and assessment experiences.
• Support a collaborative design culture through design critiques, knowledge sharing, mentoring and the promotion of accessibility and user-centred design practices.

You will have practical experience applying user-centred design principles and methods to digital products or services. You will be able to plan and conduct qualitative research, translate customer insight into effective design solutions and take ownership of UX activities across the product lifecycle. You will be confident using Figma and modern design tools. This includes strong proficiency with Auto Layout, Variables, Component Properties and Interactive Components. You will understand interaction design, accessibility and inclusive design principles, and be able to balance user needs with business goals and technical considerations.

• Strong communication, storytelling and presentation skills.
• Experience facilitating workshops and engaging stakeholders.
• The ability to communicate design intent and evidence-based recommendations clearly.
• Confidence giving and receiving constructive feedback through design critiques.
• Strong organisational, time-management and project-management skills.
• The ability to collaborate effectively across Product, Technology, Research and Design disciplines.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Experience creating customer journeys, service blueprints, ecosystem maps or service flows.
• A systems-thinking approach and an understanding of how experiences connect across products and services.
• Appreciation of Agile product development practices.
• Experience working with geographically distributed teams or designing for users across different markets and contexts.
• Experience designing for audiences with varied needs, contexts and levels of digital literacy.

Final stage interview: in-person at our offices in Cambridge.

We will support you to be at your best in work and to live well outside of it. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, cultural or social background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes