UX Admin & Patient Feedback Coordinator

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS seeks an efficient administration assistant to support the user insights and experience design team. You will help manage patient feedback processes, including the NHS Friends and Family Test survey, and provide essential administrative support to ensure smooth operations across locations.

You will help improve how we collect and respond to patient feedback, ensuring voices are heard and acted upon by liaising with wards, entering surveys, and supporting staff

Responsibilities

• To liaise with participating wards/department who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
• To visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
• To enter paper surveys onto the patient feedback database system.
• To ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
• To check and audit paper surveys on a monthly basis.
• To greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
• To provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
• To have active input in the review of work instructions/protocols for thedepartment.
• Provide cover for colleagues as appropriate.
• Comply with written standard operating procedures and work practices.At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Job description

Imperial College Healthcare NHS seeks an efficient administration assistant to support the user insights and experience design team. You will help manage patient feedback processes, including the NHS Friends and Family Test survey, and provide essential administrative support to ensure smooth operations across locations.

You will help improve how we collect and respond to patient feedback, ensuring voices are heard and acted upon by liaising with wards, entering surveys, and supporting staff