Utilities Officer

Bedspace; Liverpool; On-site; GBP 28,000 - 31,000; Full time

Job summary

Bedspace is seeking a detail-oriented Utilities Officer to manage utility accounts across its properties in the UK. You will register accounts, verify meter details, coordinate with suppliers, and support tenancy changes while assisting colleagues and service users with utilities and billing.

The role involves producing utility reports, spotting trends in usage, and maintaining accurate records in systems like ReMaS, Arthur and Sage. A UK driving licence is required.

Qualifications

• Previous administration experience (essential).
• Excellent communication skills and a methodical approach.
• Strong customer service skills with the ability to manage competing demands.
• Proficiency in Microsoft Office (especially Excel).
• Full UK Driving Licence and access to a (business insured) vehicle.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Knowledge of council tax procedures (desirable).
• NVQ Level 3 in Administration or equivalent (desirable).

Responsibilities

• Registering and maintaining utility accounts (gas, electricity, council tax, water).
• Ensuring account details and meter types are accurate and appropriate.
• Coordinating with suppliers to resolve discrepancies and manage smart meter installations.
• Supporting tenancy changes by updating systems and suppliers promptly.
• Assisting colleagues and service users with queries around utilities and billing.
• Producing reports and analysing utility data to spot trends or anomalies.
• Keeping accurate records in internal systems (ReMaS / Arthur / Sage).
• Supporting the property onboarding team with registrations and compliance checks.

Skills

Administration experience

Excel

Communication skills

Customer service

Attention to detail

Driver's license

Education

NVQ Level 3 in Administration

Tools

ReMaS

Arthur

Sage

Job description

At Bedspace, we're proud to provide safe, supportive accommodation for vulnerable individuals across the UK. To help us continue delivering high-quality services, we're looking for a detail-oriented and proactive Utilities Officer to support the management of utilities across our properties.

This role is key in ensuring utilities and council tax are set up and managed correctly and cost-effectively for our service users. You'll be involved in everything from registering accounts and resolving billing issues to monitoring utility usage and supporting colleagues with day-to-day queries.

What you'll be doing:

• Registering and maintaining utility accounts (gas, electricity, council tax, water).
• Ensuring account details and meter types are accurate and appropriate.
• Coordinating with suppliers to resolve discrepancies and manage smart meter installations.
• Supporting tenancy changes by updating systems and suppliers promptly.
• Assisting colleagues and service users with queries around utilities and billing.
• Producing reports and analysing utility data to spot trends or anomalies.
• Keeping accurate records in internal systems (ReMaS / Arthur / Sage).
• Supporting the property onboarding team with registrations and compliance checks.

What we're looking for:

• Previous administration experience (essential).
• Excellent communication skills and a methodical approach.
• Strong customer service skills with the ability to manage competing demands.
• Proficiency in Microsoft Office (especially Excel).
• Full UK Driving Licence and access to a (business insured) vehicle.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Knowledge of council tax procedures (desirable).
• NVQ Level 3 in Administration or equivalent (desirable).

About Us

About Bedspace

We are Bedspace. Our mission is simple - to transform the lives of the people we care for and support. Our team of 300+ people work to provide housing and support packages to our supported children, young people leaving care, adults in social care and homeless families and individuals. In 2024, we celebrated our 25th anniversary, during 25 years of Bedspace we have supported over 24,000 people to transform their lives.

At Bedspace, we are committed to safeguarding and protecting children and adults in our work. As part of our recruitment, selection, and appointment processes we conduct a range of vetting checks including DBS and reference checks, to ensure that only those who are suitable to work in this position are appointed.

If successfully appointed references will be collected in line with Safer Recruitment, therefore, a full work history needs to be included in your CV with explanations for any gaps.

Please note that at present Bedspace are unable to provide sponsorships.

Leeds Office, Liverpool Office, Manchester Office, Preston

£34,375.24 per annum inclusive of sleep rate

£27,536.25-£31,470 per year depending on experience and appointed grade