User Researcher - Newcastle

Accenture PLC; Newcastle upon Tyne; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

25 days vacation per year

Private medical insurance

Extra leave for charitable work

Job summary

Accenture is seeking a User Researcher in Newcastle to join our UX and Design team. You will work hybrid, spending three days weekly at the center in Newcastle, Cobalt Business Park, collaborating with designers and developers to translate research into actionable product insights.

You will lead planning and recruitment, conduct sessions (remote or face-to-face), analyse findings, and present playbacks to stakeholders. A government design system background and Scrum experience are preferred.

Qualifications

• Experience as a User Researcher.
• Experience with Government Design System (GDS) or compliance with GDS standards is essential.
• Member of an Agile Scrum team; able to work iteratively with cross-functional teams.

Responsibilities

• Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects.
• Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders.
• Aligning user research activities to influence and support decision making.
• Collaborate with product owners and service managers to devise appropriate research strategies that will generate focused insights.
• Convert concepts and emerging findings into high quality stimulus material.
• Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development, and influence product direction.
• Work as a part of Agile delivery teams and possess the hard and soft skills required to participate in design and delivery and be able to identify and progress client issues, whilst advocating for users.
• Work closely with our UX & Design Team, to share knowledge, learn new skills, and design transformational services.

Skills

User Research

GDS standards

Agile Scrum

Advocating for users

Job description

Role: User Researcher

Location: Newcastle

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement.

Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

As a User Researcher you will work with a team of creative and passionate UX Design specialists who are responsible for creating user-centred designs for digital products and services.

This is a great opportunity to work across multiple different clientsin a range of industries. As a member of our close-knitUXand Design team, you willchampion the value of User-Centred Design across all products and services as part of delivery best practice.

As a User Researcher, you will:

• Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects


• Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders.


• Aligning user research activities to influence and support decision making


• Collaborate with product owners and service managers to devise appropriate research strategies that will generate focused insights.


• Convert concepts and emerging findings into high quality stimulus material.


• Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development, and influence product direction.


• Work as a part of Agile delivery teams and possess the hard and soft skills required to participate in design and delivery and be able to identify and progress client issues, whilst advocating for users.


• Work closely with our UX & Design Team, to share knowledge, learn new skills, and design transformational services.

We are looking for experience in the following skills

• Relevant experience as a User Researcher


• Experience working directly with Government Design System (GDS), or to GDS standards is essential.


• You have worked as part of an Agile Scrum team


• You are always comfortable advocating for your users, and helping your team and stakeholders navigate a user-centred design process

Set yourself apart:

• Have a portfolio where you can show examples of User Journeys, Personas, User Research, Prototyping, User Testing and User Interface Design.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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