User Researcher — Hybrid in Newcastle (GDS‑Driven)

3003 Accenture (UK) Limited Company; Newcastle upon Tyne; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charity/volunteer days

Job summary

Accenture is seeking a User Researcher in Newcastle to lead planning, recruitment and sessions to shape digital services. You will work with Agile teams, translating findings into actionable requirements and collaborating with designers and product owners to guide product direction.

The role emphasizes user advocacy, a strong portfolio including journeys and personas, and experience with Government Design System (GDS) standards within Agile delivery environments.

Qualifications

• Relevant experience as a User Researcher.
• Experience working directly with Government Design System (GDS), or to GDS standards is essential.
• You have worked as part of an Agile Scrum team.
• You are always comfortable advocating for your users, and helping your team and stakeholders navigate a user-centred design process.
• Set yourself apart: Have a portfolio where you can show examples of User Journeys, Personas, User Research, Prototyping, User Testing and User Interface Design.

Responsibilities

• Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects.
• Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders.
• Aligning user research activities to influence and support decision making.
• Collaborate with product owners and service managers to devise appropriate research strategies that will generate focused insights.
• Convert concepts and emerging findings into high quality stimulus material.
• Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development, and influence product direction.
• Work as a part of Agile delivery teams and possess the hard and soft skills required to participate in design and delivery and be able to identify and progress client issues, whilst advocating for users.
• Work closely with our UX & Design Team, to share knowledge, learn new skills, and design transformational services.

Skills

User Research

Agile Scrum

User Advocacy

Portfolio

Tools

GDS standards

Job description

Accenture is seeking a User Researcher in Newcastle to lead planning, recruitment and sessions to shape digital services. You will work with Agile teams, translating findings into actionable requirements and collaborating with designers and product owners to guide product direction.

The role emphasizes user advocacy, a strong portfolio including journeys and personas, and experience with Government Design System (GDS) standards within Agile delivery environments.