User Researcher - Newcastle

3003 Accenture (UK) Limited Company; Newcastle upon Tyne; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charity/volunteer days

Job summary

Accenture is seeking a User Researcher in Newcastle to lead planning, recruitment and sessions to shape digital services. You will work with Agile teams, translating findings into actionable requirements and collaborating with designers and product owners to guide product direction.

The role emphasizes user advocacy, a strong portfolio including journeys and personas, and experience with Government Design System (GDS) standards within Agile delivery environments.

Qualifications

• Relevant experience as a User Researcher.
• Experience working directly with Government Design System (GDS), or to GDS standards is essential.
• You have worked as part of an Agile Scrum team.
• You are always comfortable advocating for your users, and helping your team and stakeholders navigate a user-centred design process.
• Set yourself apart: Have a portfolio where you can show examples of User Journeys, Personas, User Research, Prototyping, User Testing and User Interface Design.

Responsibilities

• Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects.
• Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders.
• Aligning user research activities to influence and support decision making.
• Collaborate with product owners and service managers to devise appropriate research strategies that will generate focused insights.
• Convert concepts and emerging findings into high quality stimulus material.
• Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development, and influence product direction.
• Work as a part of Agile delivery teams and possess the hard and soft skills required to participate in design and delivery and be able to identify and progress client issues, whilst advocating for users.
• Work closely with our UX & Design Team, to share knowledge, learn new skills, and design transformational services.

Skills

User Research

Agile Scrum

User Advocacy

Portfolio

Tools

GDS standards

Job description

Role: User Researcher Location: Newcastle Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement.

Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

As a User Researcher you will work with a team of creative and passionate UX Design specialists who are responsible for creating user-centred designs for digital products and services. This is a great opportunity to work across multiple different clients in a range of industries. As a member of our close-knit UX and Design team, you will champion the value of User-Centred Design across all products and services as part of delivery best practice.

Job Responsibilities

• Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects
• Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders.
• Aligning user research activities to influence and support decision making
• Collaborate with product owners and service managers to devise appropriate research strategies that will generate focused insights.
• Convert concepts and emerging findings into high quality stimulus material.
• Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development, and influence product direction.
• Work as a part of Agile delivery teams and possess the hard and soft skills required to participate in design and delivery and be able to identify and progress client issues, whilst advocating for users.
• Work closely with our UX & Design Team, to share knowledge, learn new skills, and design transformational services.

Required Skills

• Relevant experience as a User Researcher
• Experience working directly with Government Design System (GDS), or to GDS standards is essential.
• You have worked as part of an Agile Scrum team
• You are always comfortable advocating for your users, and helping your team and stakeholders navigate a user-centred design process
• Set yourself apart: Have a portfolio where you can show examples of User Journeys, Personas, User Research, Prototyping, User Testing and User Interface Design.

What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can - when you thrive, we all thrive.

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