User Researcher

SR2 - Socially Responsible Recruitment; United Kingdom; Hybrid; GBP 83,000 - 89,000; Part time

Job summary

SR2 - Socially Responsible Recruitment is seeking an experienced User Researcher for a UK government digital programme. You will work in a multidisciplinary Agile team, conducting discovery, interviews and usability testing to shape products.

SC clearance is required and applicants must be Sole British Citizens for this UK Eyes Only programme. This 9‑month contract offers remote work with onsite presence in the South of the UK, outside IR35.

Qualifications

• 5+ years' experience as a User Researcher.
• Strong discovery and usability testing experience.
• Experience within Agile digital delivery.
• Confident stakeholder communication and workshop facilitation.
• GDS/Government/Defence experience beneficial.
• SC clearance – you must have this already.

Responsibilities

• Plan and conduct discovery and evaluative user research.
• Run user interviews, usability testing and research sessions.
• Identify and clearly communicate user needs, journeys and pain points.
• Create personas, user journeys and other research artefacts.
• Facilitate workshops and research synthesis sessions.
• Work closely with Product, Design, Development and Delivery teams.
• Champion user-centred design and accessibility.

Skills

User research

Discovery

Usability testing

Agile delivery

Stakeholder communication

Job description

User Researcher - SC Clearance required

• Outside IR35
• £450 - £480
• Remote + onsite in South UK
• 9 month contract
• UK government

We're looking for an experienced User Researcher to join a consultancy delivering a major digital programme for a UK government department. You'll work within a multidisciplinary Agile team, carrying out research throughout the product life cycle to understand user needs, behaviours and pain points, and turning these findings into actionable insights that shape digital products and services.

The Role

• Plan and conduct discovery and evaluative user research
• Run user interviews, usability testing and research sessions
• Identify and clearly communicate user needs, journeys and pain points
• Create personas, user journeys and other research artefacts
• Facilitate workshops and research synthesis sessions
• Work closely with Product, Design, Development and Delivery teams
• Champion user-centred design and accessibility

Requirements:

• 5+ years' experience as a User Researcher
• Strong discovery and usability testing experience
• Experience within Agile digital delivery
• Confident stakeholder communication and workshop facilitation
• GDS/Government/Defence experience beneficial
• SC clearance - you must have this already (we cannot put you through it)
• This is a UK Eyes Only programme - applicants should be a Sole British Citizen