User Researcher

Stealth iT Consulting; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading consulting firm in the United Kingdom is looking for a skilled User Researcher to plan and conduct research across the service lifecycle. The candidate will use various methods to gather insights and work closely with teams to present findings that influence decision-making. Key qualifications include experience in user research and strong analytical skills. This role provides a unique opportunity to contribute to both digital and non-digital service assessments.

Qualifications

• Experience planning and delivering user research using appropriate qualitative and quantitative methods.
• Ability to select and justify research approaches based on service needs.
• Strong analytical skills with experience synthesising insights from complex research.

Responsibilities

• Plan and conduct user research across the service lifecycle.
• Work closely with designers, developers, and product managers.
• Present findings to stakeholders and support evidence-based decision-making.

Skills

User research planning

Qualitative and quantitative methods

Analytical skills

Agile methodology

Communication skills

Accessibility knowledge

Job description

• Plan and conduct user research across the service lifecycle (discovery, alpha, beta, live)
• Use a range of research methods including interviews, usability testing, surveys, diary studies, and field research
• Work closely with designers, developers, product managers, policy, and operational colleagues
• Analyse and synthesise research findings into clear, actionable insights
• Ensure research is inclusive, accessible, and ethically conducted
• Test digital and non-digital services, internal tools, and operational processes
• Recruit participants representing a wide range of user groups (e.g. learners, instructors, examiners, vehicle operators)
• Present findings to stakeholders and support evidence-based decision-making
• Contribute to service assessments and GDS compliance
• Maintain research repositories and support research governance and best practice

Skills and Experience

• Experience planning and delivering user research using appropriate qualitative and quantitative methods
• Ability to select and justify research approaches based on service needs
• Strong analytical skills with experience synthesising insights from complex research
• Experience working in agile, multidisciplinary teams
• Ability to communicate research findings clearly to technical and non-technical audiences
• Knowledge of accessibility standards and inclusive research practices