User Researcher

Experis UK; Lincoln; Hybrid; GBP 52,000 - 60,000; Part time

Job summary

Experis UK is seeking an experienced User Researcher to join a large-scale digital programme, working across multiple product teams to ensure services are designed around genuine user needs. The role offers flexible location with a Telford base and BPSS clearance is required.

The position involves planning, conducting and analysing qualitative and quantitative research, translating findings into clear insights, and collaborating with designers, product managers and engineers to inform decisions.

Qualifications

• Proven experience as a User Researcher within digital delivery environments.
• Strong experience planning and conducting qualitative and quantitative research.
• Expertise in usability testing, user interviews, surveys, and insight generation.
• Ability to communicate complex findings in a clear and engaging way.
• Experience working within Agile, multidisciplinary teams.
• Strong stakeholder management and relationship-building skills.
• Knowledge of accessibility and inclusive design principles.
• Passion for user-centred design and evidence-based decision making.

Responsibilities

• Plan, conduct, and analyse a range of user research activities, including interviews, usability testing, surveys, and workshops.
• Identify and evidence user needs to inform product and service development.
• Translate research findings into clear insights and recommendations for delivery teams.
• Collaborate with designers, product managers, engineers, and stakeholders to influence decision-making.
• Advocate for user-centred design principles across the programme.
• Support the design of inclusive and accessible services that meet the needs of diverse user groups.
• Present research findings to both technical and non-technical audiences.
• Help teams make evidence-based decisions throughout the product lifecycle.

Job description

The Opportunity

We're looking for an experienced User Researcher to join a large-scale digital programme, working across multiple product teams to ensure services are designed around genuine user needs.

Inside IR35 Rate: £400.00 - £414.00

Duration: 6 Months

Location: Flexible (Telford base)

Clearance Required: BPSS

Key Responsibilities

• Plan, conduct, and analyse a range of user research activities, including interviews, usability testing, surveys, and workshops.
• Identify and evidence user needs to inform product and service development.
• Translate research findings into clear insights and recommendations for delivery teams.
• Collaborate with designers, product managers, engineers, and stakeholders to influence decision-making.
• Advocate for user-centred design principles across the programme.
• Support the design of inclusive and accessible services that meet the needs of diverse user groups.
• Present research findings to both technical and non-technical audiences.
• Help teams make evidence-based decisions throughout the product lifecycle.

Essential Skills & Experience

• Proven experience as a User Researcher within digital delivery environments.
• Strong experience planning and conducting qualitative and quantitative research.
• Expertise in usability testing, user interviews, surveys, and insight generation.
• Ability to communicate complex findings in a clear and engaging way.
• Experience working within Agile, multidisciplinary teams.
• Strong stakeholder management and relationship-building skills.
• Knowledge of accessibility and inclusive design principles.
• Passion for user-centred design and evidence-based decision making.

What We're Looking For

You’ll be a collaborative and inquisitive User Researcher who enjoys uncovering insights and helping teams build better services. You’ll be comfortable working with a wide range of stakeholders and passionate about ensuring user needs remain at the heart of delivery.

If you are an experienced User Researcher looking to make a real impact on the design and delivery of digital services, we'd love to hear from you.