User Researcher

ISR Recruitment; Plymouth; On-site; GBP 66,000 - 89,000; Full time

Benefits offered by this job

Remote Working

Security clearance support

Job summary

ISR Recruitment supports an IT consultancy working with a confidential UK central government agency to appoint an experienced User Researcher for an initial 6-month contract, to support the development and enhancement of a healthcare product by conducting user research and testing to understand user needs and validate the product experience.

You will design and conduct user interviews, surveys and usability testing, translate findings into actionable recommendations, and collaborate with

Qualifications

• Experience designing and conducting user research using qualitative and quantitative methods.
• Proven track record in digital or technology environments.
• Comfortable communicating research findings to both technical and non-technical audiences.

Responsibilities

• Conduct user research and testing to understand user needs and validate product experience.
• Translate research findings into actionable recommendations and improvements.
• Collaborate with Product, Design and Technical teams.
• Communicate findings effectively to stakeholders.

Skills

User interviews

Surveys

Diary studies

User testing

Usability testing

Qualitative research

Quantitative research

Research analysis & synthesis

Identifying user needs

Actionable recommendations

User stories / product requirements

Stakeholder engagement

Job description

• User Researcher
• 6-month contract
• Remote Working
• Outside IR35
• Market Rates (c£425 per day)

The Opportunity:

ISR Recruitment is supporting an IT consultancy working with a confidential UK central government agency to appoint an experienced User Researcher for an initial 6-month contract to support the development and enhancement for a specific healthcare product, conducting user research and testing to understand user needs, validate the product experience and identify opportunities for improvement.

Skills and Experience:

We are looking for an experienced User Researcher with a proven track record of working within digital or technology environments, with practical experience of designing and conducting user research using a range of qualitative and quantitative methods.

You will ideally have experience with:

• User interviews / Surveys / Diary studies / User testing / Usability testing
• Qualitative research / Quantitative research
• Research analysis and synthesis
• Identifying user needs, behaviours and pain points
• Turning research findings into actionable recommendations
• Translating user feedback into user stories or product requirements
• Stakeholder engagement and communication

You should be comfortable working collaboratively with Product Managers, Business Analysts, Designers and technical teams, and able to communicate research findings effectively to both technical and non-technical audiences.

Experience in one or more of the following would be advantageous:

• Researching AI, semantic search, search or data products.
• Working with emerging technology.
• Complex digital transformation programmes.
• Central government or wider public-sector environments.
• Working within multidisciplinary Agile product teams.
• Evaluating potential product use cases and making evidence-based recommendations.

NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (one to two weeks’ lead-time).