User Researcher

Atos; London; On-site; EUR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dynamic individuals with a strong consultancy background to join their innovative team. This role involves leading research processes, managing stakeholder relationships, and guiding digital teams through design and research. Ideal candidates will showcase their ability to mentor others and make informed decisions while contributing to a collaborative and agile environment. If you are passionate about digital transformation and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Strong consultancy background with experience in public and private sectors.
• Ability to mentor others and lead clients effectively.

Responsibilities

• Produce customer mapping processes and conduct research workshops.
• Manage stakeholder relationships and organize client workshops.
• Support Agile methodologies and present research findings.

Skills

Consultancy

Stakeholder Management

Research Skills

Agile Methodologies

User Experience Design

Empathy Workshops

Client Leadership

Decision Making

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

AR/VR Solutions

AI Prompting Tools

GDS Toolkit

Job description

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion, is a global leader in data-driven, trusted, and sustainable digital transformation. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise across all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

About the role:

We seek individuals with a strong consultancy background, experienced in working across both public and private sectors. Candidates should be able to make informed decisions, mentor others, lead clients effectively, and represent our consultancy diplomatically.

Occasionally, support for internal business needs may be required based on your skills and alignment with the CX Design team's principles. We value team members who contribute to our growth and stay aligned with industry trends.

Ideal candidates are researchers capable of guiding and leading digital teams through research and design processes. You should be confident in decision-making, mentoring, and client leadership, all while maintaining a diplomatic approach.

Candidates should be eligible for security clearance at the BPSS level.

Responsibilities:

1. Produce customer mapping processes and solution documentation.
2. Conduct research and empathy workshops with stakeholders and internal teams.
3. Manage stakeholder relationships.
4. Organize and facilitate client workshops, user interviews, and surveys.
5. Conduct both direct and indirect research.
6. Present research findings in sessions with teams and clients.
7. Support Agile methodologies by categorizing findings into Quantitative and Qualitative research.
8. Assist in assumption mapping and hypothesis sessions to understand user mental models and perform card sorting.
9. Collaborate across teams at all touchpoints.
10. Present Personas or User Groups, highlighting needs, pain points, and potential solutions.
11. Run UAT sessions; experience with testing labs is a plus.

Experience and Skills:

1. Lead research processes with project teams, Product Owners, and stakeholders; work closely with BAs and designers.
2. Confident in stakeholder and Product Owner interactions.
3. Conduct interviews with users and provide regular feedback to the project team.
4. Develop hypothesis statements and perform assumption mapping before research.
5. Use mental models and Personas to understand requirements; identify KPIs and CSFs through user cases.
6. Stay updated on industry tech and research trends.
7. Lead discovery through to final delivery.
8. Justify decisions with research evidence, prototypes, and stakeholder engagement.
9. Make independent decisions and guide clients appropriately.
10. Work collaboratively in agile environments while balancing independent tasks.
11. Recognize when to transition from research to design and user story development.
12. Implement frameworks and methods aligned with Agile delivery.
13. Apply WCAG and A11Y accessibility standards.
14. Organize and chair UAT workshops, setting clear tasks for attendees.

Nice-to-have skills and experience:

1. Experience with AR/VR solutions.
2. Innovation in AI-related design and research.
3. Knowledge of AI prompting tools for research.
4. Familiarity with GDS toolkit and service standards.

As a Disability Confident employer, we ensure that individuals with disabilities meeting minimum criteria will be offered an interview. We are committed to reasonable adjustments during application and assessment processes.

For questions, please contact our recruiter Inka Tsoneva | LinkedIn.

Let’s grow together.