User Researcher

amber labs; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Senior User Researcher, where your insights will shape user-centered design in digital services. This role offers the opportunity to work remotely while collaborating with multidisciplinary teams to enhance public sector services. You will guide projects through GDS assessments, ensuring accessibility and inclusivity in research practices. With a strong focus on personal growth and a flexible work environment, this position is ideal for those who thrive in a collaborative culture and are eager to make a meaningful impact in user research. Embrace the challenge and contribute to innovative solutions that serve diverse user needs.

Benefits

Private medical insurance

Company pension plan

25 days annual leave plus bank holidays

Access to Perkbox

Generous employee referral program

Flexible work environment

Choice of preferred device (PC or Mac)

Qualifications

• Proven experience as a User Researcher in public sector context.
• Familiarity with GDS standards and guiding services through assessments.

Responsibilities

• Understanding and representing the voice of the user throughout product development.
• Integrating user research insights into the product development process.

Skills

User Research

Human-Computer Interaction

Communication Skills

Problem Solving

Collaboration

Education

Bachelor's degree in relevant field

Tools

GDS Standards

Research Methods

Job description

Senior User Researcher

Location: Remote - mostly remote with adhoc travel to London

Work Pattern: Fixed Term Contract

Security Clearance: must hold active SC Clearance

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Key Responsibilities:

• Understanding and representing the voice of the user throughout the product development lifecycle.
• Guiding digital services through Government Digital Service (GDS) assessments, taking services from Discovery, Alpha, Beta to Live.
• Approaching user engagement from a design-led perspective, contrasting with a traditional requirements/business analysis approach.
• Working in multidisciplinary teams, collaborating effectively with Product Managers, Content Designers, and Interaction Designers.
• Integrating user research insights into the product development process.
• Analysing and synthesising research data to provide clear findings that inform decision-making.
• Involving colleagues in the analysis and synthesis process, fostering consensus and challenging assumptions.
• Understanding of the diversity of users within the public sector and a commitment to inclusive research practices.
• Including users from various backgrounds and abilities in research activities to ensure the delivery of accessible services.
• Select and apply appropriate research methods based on the product life cycle and specific project requirements.

Requirements:

• Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology).
• Proven experience as a User Researcher in a public sector context.
• Familiarity with GDS standards and experience guiding services through assessments.
• Excellent communication and collaboration skills.
• Strong problem-solving abilities and a proactive approach to user-centred design.

Benefits:

• Join a rapidly expanding startup where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.