User Researcher

hackajob; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading tech recruitment agency is seeking a User Researcher to engage in user experience assignments for a client, ensuring robust insights are generated to inform service design. The role focuses on research planning, execution, and analysis within an agile environment. Candidates should have a relevant degree and a passion for advocating user-centred design, along with the ability to work with stakeholders to drive actionable insights. A commitment to achieving security clearance is required.

Qualifications

• Experience in both generative and evaluative research methodologies.
• Previous experience with hard-to-reach user groups is desirable.
• Willingness to achieve a minimum of SC clearance.

Responsibilities

• Plan and design research methodologies to engage user base.
• Conduct user interviews, usability testing, and surveys.
• Analyse research findings to extract actionable insights.
• Communicate research findings to stakeholders.
• Advocate for user needs in service design.

Skills

User-centred design advocacy

Research methods application

Stakeholder engagement

Agile environment experience

Analytical thinking

Education

Degree in Human-Computer Interaction, Psychology, or related field

Job description

User Researcher

hackajob is collaborating with Triad Group Plc to connect exceptional tech professionals for this role.

As a User Researcher at Triad, you will play a significant role in our client assignments. You will work to define a bespoke approach on client assignments to understand the user experience and bring this to the table to ensure the best decisions can be made about how to design and deliver services. You will also define and develop the UX language at Triad to ensure our approach is industry-leading. Could you be Triad’s next "Rising Star of the Year"? Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards."

Key Responsibilities

• Research planning: Plan and design the research approach, including a range of methodologies, both qualitative and quantitative, to engage with the right sample of the user base. A good understanding of the strengths and weaknesses of research methods to ensure the right approach is used.
• Research execution: Conduct high-quality research, including user interviews, usability testing and surveys to gather unbiased, robust and reliable insights
• Recruitment strategy: Develop and execute a user research recruitment strategy to ensure a representative example is reached, including a range of digital confidence and accessibility needs
• Analysis and insight: Analyse research findings and use analytical thinking to extract actionable insights.
• Communication: Clearly present and communicate research findings to various audiences, including stakeholders and other team members.
• Stakeholder management: Identify, communicate with, and build consensus with stakeholders to ensure user research can be conducted to generate appropriate and useful insights.
• User‑centred practice: Advocate for user needs and help teams embed user‑centred service design and delivery into their processes.
• Agile environment: Proven experience working in an agile development environment with designers, developers, and product managers.

Skills And Experience

• Advocating for user research and the benefits of user‑centred design.
• Bring clients and stakeholders with you on the journey to generate an understanding of the user and their needs.
• Identifying and using appropriate research methods and analysis techniques. Presenting and sharing findings.
• Guiding colleagues in the choice and effective application of research methods.
• Supporting service managers, product owners and discovery teams by generating new and actionable user insights which can be translated into features and actions that give them the confidence to improve the service for users.
• Experience in both generative and evaluative research methodologies.
• Experience researching with hard‑to‑reach user groups (desirable).

Qualifications & Certifications

• A degree in a related field, such as Human‑Computer Interaction (HCI), Psychology, Cognitive Psychology, Market Research, or a related discipline, is desirable.
• Government experience: Previous experience working within government services is beneficial.
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development