User Researcher

LA International; City Of London; Hybrid; GBP 76,000 - 99,000; Full time

Job summary

LA International is seeking an experienced User Researcher to support a major mobile application programme in London. The role focuses on shaping digital services through user-centred research and evidence-based insights.

You will lead research activities, translate findings into practical recommendations, and collaborate with cross-functional teams to set priorities and roadmaps. Hybrid working arrangements apply, with security clearance eligibility for BPSS as a requirement.

Qualifications

• Proven experience leading user research across product/service lifecycles.
• Ability to plan and conduct interviews, usability tests, surveys, and observational studies.
• Strong stakeholder management and clear communication to translate findings into decisions.
• Experience working in agile, multidisciplinary delivery teams.
• Excellent analytical and synthesis skills for complex insights.

Responsibilities

• Lead and deliver user research activities across the full product and service lifecycle.
• Plan, conduct, and synthesise qualitative and quantitative user research.
• Drive adoption of evidence-based decision-making through actionable research findings and recommendations.
• Champion user-centred design principles and research best practices across multidisciplinary teams.
• Collaborate with Service Designers, Product Managers, Business Analysts, Developers and Delivery Managers.
• Influence service strategy, priorities, and roadmaps through user insight.
• Design and facilitate workshops, interviews, usability testing, surveys, and discovery activities.
• Translate complex user needs into clear recommendations for product and service improvements.
• Ensure research aligns with programme objectives and delivery plans.
• Support development and maintenance of research repositories and knowledge sharing.
• Present findings to senior stakeholders with strategic recommendations.

Skills

User Research

UX Research

Qualitative & Quantitative

Job description

Job title

User Researcher

Location

London (Hybrid Working)

Contract Length

12 Months

Day Rate

£475 per day

Security Clearance

Must be eligible for BPSS clearance

Overview

We are seeking an experienced User Researcher Experience Consultant to support the delivery of a major mobile application programme. This role offers an opportunity to shape digital services through user-centred research, ensuring products and services are designed around genuine user needs and evidence-based insights.

Key Responsibilities

• Lead and deliver user research activities across the full product and service lifecycle.
• Plan, conduct, and synthesise qualitative and quantitative user research.
• Drive adoption of evidence-based decision-making through actionable research findings and recommendations.
• Champion user-centred design principles and research best practices across multidisciplinary teams.
• Collaborate closely with Service Designers, Product Managers, Business Analysts, Developers, and Delivery Managers.
• Influence service strategy, priorities, and roadmaps through robust user insight.
• Design and facilitate workshops, interviews, usability testing, surveys, and discovery activities.
• Translate complex user needs into clear recommendations for product and service improvements.
• Ensure research activities align with programme objectives, delivery plans, and organisational goals.
• Support the development and maintenance of research repositories, insight libraries, and knowledge-sharing practices.
• Present research findings to senior stakeholders and provide strategic recommendations.

Essential Skills & Experience

• Proven experience as a User Researcher, Senior User Researcher, UX Researcher, or similar research-focused role.
• Strong expertise in user-centred research methodologies and evidence-based design practices.
• Experience planning and conducting a variety of research techniques, including interviews, usability testing, surveys, and observational research.
• Demonstrable experience translating research findings into practical recommendations that influence product and service decisions.
• Excellent stakeholder management and communication skills.
• Experience working within agile, multidisciplinary delivery teams.
• Strong analytical and synthesis skills, with the ability to communicate complex findings clearly to both technical and non-technical audiences.

Highly Desirable Experience

• Experience delivering digital projects within the public sector, healthcare, or similarly regulated environments.
• Experience supporting mobile application development programmes.
• Experience influencing strategic decision-making through user insight and research-led evidence.

Candidate Profile

The ideal candidate will be an experienced researcher who is passionate about understanding user needs and using evidence to improve services. You will be comfortable engaging with stakeholders at all levels, leading research initiatives independently, and helping organisations embed user-centred practices into their culture and delivery approach.

About LA International

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.