User Researcher

Project Freelance; Greater London; Hybrid; GBP 76,000 - 99,000; Full time

Job summary

LA International is seeking an experienced User Researcher Experience Consultant to support a major mobile application programme in London. The role emphasizes user-centred research and evidence-based insights to shape digital services.

The position involves leading research activities, conducting interviews and usability testing, and collaborating with cross-functional teams to translate findings into product improvements.

Qualifications

• Proven experience conducting user research across product/service lifecycles.
• Ability to translate research findings into actionable recommendations.
• Strong stakeholder management and communication skills in cross-functional teams.

Responsibilities

• Lead and deliver user research activities across the full product/service lifecycle.
• Plan, conduct, and synthesise qualitative and quantitative user research.
• Drive adoption of evidence-based decisions through actionable findings.
• Champion user-centred design practices across multidisciplinary teams.
• Collaborate with Service Designers, Product Managers, Business Analysts, Developers, and Delivery Managers.
• Present research findings to senior stakeholders and provide strategic recommendations.

Skills

User Research

Stakeholder management

Agile teams

Analytical thinking

Clear communication

Research methods

Job description

Job title

User Researcher

Location

London (Hybrid Working)

Contract Length

12 Months

Day Rate

£475 per day

Security Clearance

Must be eligible for BPSS clearance

Overview

We are seeking an experienced User Researcher Experience Consultant to support the delivery of a major mobile application programme. This role offers an opportunity to shape digital services through user-centred research, ensuring products and services are designed around genuine user needs and evidence-based insights.

Key Responsibilities

• Lead and deliver user research activities across the full product and service lifecycle.
• Plan, conduct, and synthesise qualitative and quantitative user research.
• Drive adoption of evidence-based decision-making through actionable research findings and recommendations.
• Champion user-centred design principles and research best practices across multidisciplinary teams.
• Collaborate closely with Service Designers, Product Managers, Business Analysts, Developers, and Delivery Managers.
• Influence service strategy, priorities, and roadmaps through robust user insight.
• Design and facilitate workshops, interviews, usability testing, surveys, and discovery activities.
• Translate complex user needs into clear recommendations for product and service improvements.
• Ensure research activities align with programme objectives, delivery plans, and organisational goals.
• Support the development and maintenance of research repositories, insight libraries, and knowledge-sharing practices.
• Present research findings to senior stakeholders and provide strategic recommendations.

Essential Skills & Experience

• Proven experience as a User Researcher, Senior User Researcher, UX Researcher, or similar research-focused role.
• Strong expertise in user-centred research methodologies and evidence-based design practices.
• Experience planning and conducting a variety of research techniques, including interviews, usability testing, surveys, and observational research.
• Demonstrable experience translating research findings into practical recommendations that influence product and service decisions.
• Excellent stakeholder management and communication skills.
• Experience working within agile, multidisciplinary delivery teams.
• Strong analytical and synthesis skills, with the ability to communicate complex findings clearly to both technical and non-technical audiences.

Highly Desirable Experience

• Experience delivering digital projects within the public sector, healthcare, or similarly regulated environments.
• Experience supporting mobile application development programmes.
• Experience influencing strategic decision-making through user insight and research-led evidence.

Candidate Profile

The ideal candidate will be an experienced researcher who is passionate about understanding user needs and using evidence to improve services. You will be comfortable engaging with stakeholders at all levels, leading research initiatives independently, and helping organisations embed user-centred practices into their culture and delivery approach.

About LA International

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.