User Researcher x 2

Hanoverdigital; United Kingdom; Remote; GBP 42,000 - 68,000; Full time

Job summary

Hanover Digital Limited seeks a skilled User Researcher to join a multidisciplinary Agile Scrum team supporting a critical discovery phase focused on understanding user needs and shaping the future of complex digital services.

You will work with Product, Design, Research and Technical teams to ensure services are informed by robust user insights and evidence-based recommendations.

Qualifications

• Proven experience as a User Researcher within Agile/Scrum delivery environments.
• Strong background conducting user research for complex digital services or transformation programmes.
• Demonstrable experience planning, conducting and analysing research during discovery phases.
• Excellent qualitative research, interviewing and usability testing skills.
• Strong stakeholder management, communication and workshop facilitation capabilities.
• Ability to translate complex research findings into meaningful insights and practical recommendations.
• Experience working within multidisciplinary digital teams.
• Strong understanding of user-centred design principles and research methodologies.
• Experience researching complex transactional services, digital platforms or integrated service environments.

Responsibilities

• Plan, design and deliver user research activities throughout the discovery phase.
• Conduct qualitative research, user interviews, usability testing and stakeholder engagement sessions.
• Identify user needs, behaviours, challenges and opportunities for service improvement.
• Analyse and synthesise research findings into clear, actionable insights and recommendations.
• Collaborate closely with Service Designers, Interaction Designers, Content Designers, Business Analysts and Product Managers.
• Support the development of user journeys, personas and service improvement opportunities.
• Facilitate workshops and present research findings to business, technical and programme stakeholders.
• Ensure user needs remain central to decision-making and future service design.
• Contribute to discovery outputs, options assessments and recommendations for subsequent delivery phases.

Skills

User research

Qualitative methods

Interviews

Usability testing

Stakeholder management

Workshop facilitation

Synthesis & insights

Agile/Scrum

Multidisciplinary teamwork

Job description

We are looking for a skilled User Researcher to join a multidisciplinary Agile Scrum team, supporting a critical discovery phase focused on understanding user needs, identifying pain points and shaping the future of complex digital services.

This is an excellent opportunity to contribute to a high-profile digital transformation programme, working alongside Product, Design, Research and Technical teams to ensure future services are informed by robust user insights and evidence-based recommendations.

Key Responsibilities:

• Plan, design and deliver user research activities throughout the discovery phase.
• Conduct qualitative research, user interviews, usability testing and stakeholder engagement sessions.
• Identify user needs, behaviours, challenges and opportunities for service improvement.
• Analyse and synthesise research findings into clear, actionable insights and recommendations.
• Collaborate closely with Service Designers, Interaction Designers, Content Designers, Business Analysts and Product Managers.
• Support the development of user journeys, personas and service improvement opportunities.
• Facilitate workshops and present research findings to business, technical and programme stakeholders.
• Ensure user needs remain central to decision-making and future service design.
• Contribute to discovery outputs, options assessments and recommendations for subsequent delivery phases.

Skills & Experience Required:

• Proven experience as a User Researcher within Agile/Scrum delivery environments.
• Strong background conducting user research for complex digital services or transformation programmes.
• Demonstrable experience planning, conducting and analysing research during discovery phases.
• Excellent qualitative research, interviewing and usability testing skills.
• Strong stakeholder management, communication and workshop facilitation capabilities.
• Ability to translate complex research findings into meaningful insights and practical recommendations.
• Experience working within multidisciplinary digital teams.
• Strong understanding of user-centred design principles and research methodologies.
• Experience researching complex transactional services, digital platforms or integrated service environments.

Desirable Experience:

• Previous experience working on government or public sector digital transformation programmes.
• Familiarity with Government Digital Service (GDS) standards and user-centred design approaches.
• Experience researching services within large, complex or highly regulated organisations.
• Understanding of accessibility, inclusive research practices and diverse user needs.
• Experience supporting service design and product decisions through evidence-based research.