US Collections Night-Shift Team Lead

Raylo Group; Belfast City District; In loco; GBP 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity options

Learning & Development budget

Hybrid working

33 days off

Parental leave

Childcare support

Descrizione del lavoro

Raylo Belfast seeks a Collections Manager to lead our US-hours collections team, handling arrears, payment plans, and escalations while guiding live casework with a hands-on, coaching style. You’ll shape shift patterns, ensure risk policy adherence, and partner with cross-functional teams to scale operations as US volumes grow.

You’ll report to the Head of Collections and drive performance, training and capacity planning in a fast-paced fintech/consumer finance environment.

Competenze

• 3+ years of relevant collections and team leadership experience.
• Live-domain mastery in collections with credit risk awareness.
• Player-coach approach leading from the front on live casework.
• Curiosity and modern tool literacy using data and AI to optimize shift performance.
• Clear, actionable communication for handovers and stakeholder updates.

Mansioni

• Run the night shift: lead a team of associates on a fixed, rotating pattern for the US customer base.
• Apply risk policy to make clear calls on complex cases (resolve, hold or escalate).
• Manage active casework across arrears, payment arrangements, and vulnerable customers.
• Coach and develop the team with real-time guidance and consistent decisions.
• Turn shift data into action by spotting trends, bottlenecks and training gaps.
• Partner with Collections leadership, Ops, Risk and Product to feedback learnings.
• Shape scalable operations by advising on capacity, shift patterns and tooling as US volumes grow.

Conoscenze

Leadership

Decision making under risk

Data literacy

Communication

Team coaching

Descrizione del lavoro

Raylo Belfast seeks a Collections Manager to lead our US-hours collections team, handling arrears, payment plans, and escalations while guiding live casework with a hands-on, coaching style. You’ll shape shift patterns, ensure risk policy adherence, and partner with cross-functional teams to scale operations as US volumes grow.

You’ll report to the Head of Collections and drive performance, training and capacity planning in a fast-paced fintech/consumer finance environment.