Urology Outpatient/Cancer Booking Clerk

University Hospitals Sussex NHS Foundation Trust; Haywards Heath; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player in the healthcare sector is seeking a dedicated individual to support the Urology Service. This role involves managing patient bookings, responding to inquiries, and ensuring compliance with clinic protocols. The ideal candidate will thrive in a dynamic environment, demonstrating excellent communication skills and a commitment to patient care. Join a forward-thinking organization that values diversity and offers extensive support for staff wellbeing, including flexible working options. This is an opportunity to make a meaningful impact in the lives of patients while growing your career in a supportive community.

Benefits

Wellbeing Programme

Flexible Working Options

Staff Networks

Qualifications

• 5 GCSEs including English and Maths required.
• Knowledge of booking procedures and confidentiality issues is essential.

Responsibilities

• Provide support to the Urology Service and manage patient appointments.
• Handle patient enquiries and ensure records are updated accurately.

Skills

Booking / Appointment procedures

Data Protection Act knowledge

MS Word

MS Excel

Communication skills

Analytical skills

Education

5 GCSEs (A-C) including English and Maths

NVQ Level 3 or equivalent

Tools

Patient Access System (PAS)

Job description

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Employer: University Hospitals Sussex NHS Foundation Trust

Employer type: NHS

Site: Princess Royal Hospital

Town: Haywards Heath

Salary: £24,071 - £25,674 per annum

Salary period: Yearly

Closing: 05/01/2025 23:59

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

The post holder will be expected to provide support to the Urology Service. An up-to-date knowledge of outpatient clinics and cancer targets will be required to enable the post holder to make, amend, and cancel appointments. They will be expected to be able to adapt and prioritize their workload. The post holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic. The role will range from the registration of a new patient, handling GP and patient queries for clinics, making appointments using Trust systems.

Main duties of the job

1. To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
2. To deal with patient enquiries professionally and in line with the Trust standard operating procedures.
3. Assist and be pro-active in all modernisation projects that concern the team and improve patient pathway.
4. To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
5. Ensure patient records are updated on all electronic systems and confidentiality is always maintained.
6. To ensure patient cancellations are updated onto the Patient Access System (PAS) and any other system and the reason for the cancellation recorded immediately within the notes field.
7. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
8. To maintain a direct, full and partial booking system by agreeing dates with patients, GPs or their receptionists.
9. To liaise with the team leader to provide communication and highlight any problems, working together as a customer-focused team to solve issues that may arise.

Person specification

• 5 GCSEs (A-C) or equivalent, including English and Maths.
• Demonstrated knowledge and awareness of Booking / Appointment procedures and systems.
• Good level of literacy and numerical skills to read and record patient details.
• Knowledge and awareness of confidentiality issues relating to the Data Protection Act and Computer Misuse Act.
• Able to interact with tact and diplomacy with patients and staff at all levels.
• Able to communicate complex information where there are barriers to understanding.
• Analytical and Judgemental: Able to assess facts to make judgements regarding telephone enquiries.
• Able to work unsupervised.
• Competent in a range of packages, including MS Word and MS Excel.
• Educated to at least NVQ Level 3 or equivalent level of competency.
• Experience of working in a hospital booking team.
• Experience of working in a hospital environment.

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.

UHSussex reserves the right to close the role early if we receive a high volume of applications.

Further Information: For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: [e-mail]

Contact Information

Name: Jennifer Finn

Job title: Patient Access Manager

Email address: [e-mail]

Telephone number: 07919135315

Additional information: Please contact Jennifer Finn for any queries.