CAU Booking Clerk (Medical Specialties)

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity awaits as a Booking Clerk within a leading NHS Trust. This role involves coordinating outpatient appointments and ensuring efficient service delivery. Join a dedicated team that values flexibility and offers a supportive environment for professional growth. With a commitment to providing top-notch patient care, this position is ideal for organized individuals with strong communication skills. If you are ready to make a difference in healthcare, this could be the perfect opportunity for you.

Benefits

27 Days Annual Leave

NHS Pension Scheme

Blue Light Card Eligibility

Flexible Working Arrangements

Qualifications

• Excellent communication skills, especially with the public.
• Ability to prioritize workload and use initiative.

Responsibilities

• Plan and coordinate outpatient clinics with your team.
• Monitor waiting lists and ensure timely patient care.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service

Education

Good General Education

NVQ Level 2 or Equivalent Experience

Tools

Allscripts

ERS or Similar Systems

Job description

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Client:

Maidstone and Tunbridge Wells NHS Trust

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

167494f4dc7a

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job overview

An exciting opportunity has arisen for the role of Booking Clerk within our Specialist Medicine CAU. We have two positions available, one based at Maidstone Hospital, and the other at Tunbridge Wells Hospital.

We are looking for hardworking, organized individuals, who have excellent interpersonal and communication skills, with the ability to prioritize workload and use initiative.

The role involves booking outpatient appointments, answering telephone calls, and monitoring waiting lists in line with Trust policy.

This is an exciting opportunity to work in a varied role.

The Specialist Medicine Team is a friendly, hardworking group of staff that work as a team. They are flexible and also work independently. If you think you have the necessary skills and experience and would like to join our team, this could be a suitable position for you.

You will need to have excellent communication skills, especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Clinical Admin Unit to ensure patients are seen in a timely manner.

Main duties of the job

• Plan and coordinate outpatient clinics working in close liaison with your team.
• Exercise initiative, exercise independent judgment, and decision-making in situations arising.
• Facilitate service improvement to streamline a patient's journey and ensure the Trust delivers a quality service and gold standard of patient care.
• You will be IT literate, able to meet deadlines, and have attention to detail. Knowledge of Allscripts would be highly desirable but is not essential, as training will be provided. You must be methodical and organized and thrive on making a genuine difference.

Please note that this role may attract a high level of applications and may close earlier than the original deadline. Please submit your application promptly.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With over 8,000 staff, we offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. It offers planned care, two operating theatres, 28 inpatient and day-care beds, diagnostic services, and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. We aim to accommodate your working needs through flexible hours or arrangements. Discuss your needs with us.

Joining us includes a benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility.
• Additional benefits detailed in our benefits documents.

Detailed job description and main responsibilities

Review the full job description and person specification. Share specific examples demonstrating how you meet these criteria. Ensure your application is error-free before submission.

Appointment is subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will complete a corporate trust induction once a start date is agreed.

Person specification

Qualifications

• Good general education
• NVQ 2 or equivalent experience
• Good written & spoken English

Experience/Knowledge

• Customer service or care experience
• Experience dealing with the public over the phone
• Knowledge of Allscripts, ERS, or similar systems/databases
• Knowledge of waiting lists, appointments, or bookings
• Knowledge of Trust Access Policy
• Awareness of National Patient Access targets