Urology Medical Secretary - Band 3

Lincolnshire Community and Hospitals NHS Group; Boston; On-site; GBP 14,000 - 26,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Secretary for Urology to join their team at Pilgrim Hospital. This part-time role involves essential administrative support to ensure high-quality patient care. The ideal candidate will have strong communication skills, a knack for problem-solving, and a commitment to confidentiality. With a focus on patient pathways and office management, this position offers a unique opportunity to contribute to the NHS's mission of delivering outstanding care. If you are passionate about healthcare and looking to make a difference, this role is for you.

Qualifications

• Experience in secretarial duties and ability to prioritize work effectively.
• Knowledge of medical terminology and patient administration processes.

Responsibilities

• Transcribing digital dictation and managing office communications.
• Handling patient queries and managing patient pathways efficiently.

Skills

Audio Typing

Word Processing

Communication Skills

Customer Care

Teamwork

Problem Solving

Education

GCSE English Language Grade C

2 GCSEs Grade C or equivalent

NVQ III or equivalent

Tools

Microsoft Word

Job description

Main area Administration Grade Band 3 Contract Permanent Hours Part time - 23 hours per week (Monday - Friday) Job ref 357-PR-1677-24-A

Employer United Lincolnshire Teaching Hospitals NHS Trust Employer type NHS Site Pilgrim Hospital Town Boston Salary £14,763 - £25,746 per annum Salary period Yearly Closing 20/02/2025 23:59

Urology Medical Secretary - Band 3

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Job overview

Job Title: Medical Secretary for Urology

Site / Hours: Pilgrim Hospital / Part time 23 hours per week

Salary: Band 3

Contract Type: Permanent

The Department of Urology is looking for an enthusiastic individual for the site of Pilgrim. The responsibilities of this post include transcribing digital dictation from clinicians in a timely manner, managing office communications i.e., phones and correspondence, dealing with patients and relatives queries on a daily basis, manage patient pathways so that all are seen in a timely manner and within the Trust targets. Ensure confidentiality of sensitive information at all times.

We are looking for candidates who flourish in an office environment and thrive from problem solving and supporting the Urology Clinicians. A genuine interest in providing excellent patient care is necessary. Experience of working in an office environment would be advantageous and we would welcome any candidates who are looking to get their start within the NHS.

Please note this vacancy is not due to start until April 2025.

Main duties of the job

Patient administration underpins the patient journey, supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretaries play a vital part in the effective patient administration.

The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills. A minimum of 2 GCSE's or equivalent of Grade C and above is required, including English or NVQ2 or equivalent in related subjects. Experience in secretarial duties and have the ability to use their own initiative and prioritise work to achieve deadlines. Knowledge of medical terminology would be an advantage and have outstanding communication skills. A flexible approach to work is required as well as an ability to get on with others in a team based environment with demanding work pressures. Hours can be flexible and will be discussed in more detail at interview stage.

Applicants are advised not to apply if they do not meet the essential criteria for shortlisting.

Person specification

Qualifications

• Typing, Audio and Word/Text Processing skills to RSA III or equivalent knowledge acquired through further experience
• GCSE English Language Grade C or equivalent
• Processing skills to RSA III or equivalent knowledge acquired through further experience
• 2 GCSE Grade C or equivalent
• AMSPAR – Medical Terminology Certificate Stage 1 – Management Development or equivalent D32/33 Assessor Award or equivalent
• NVQ III or equivalent

Previous Experience

• Recent Medical Secretarial experience
• Knowledge of medical terminology
• Knowledge of PAS
• Knowledge of 18 week RTT pathway

Skills and knowledge

• Ability to complete tasks accurately and efficiently, own initiative and prioritise workload to achieve deadlines, communicate and work in a team
• Awareness and Knowledge of the dignity in care agenda
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
• Competent Microsoft Word User
• Validation of 18 week RTT pathway

As a responsible employer, ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19.

Please note that we do not accept CVs.

Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.

No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.

We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.

• A Veteran
• A Military Reserve
• Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.