Medical Secretary - Orthopaedics

TN United Kingdom; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Medical Secretary to join their Orthopaedics team in Scunthorpe. This role is vital for ensuring smooth patient pathways from referral to treatment, providing administrative support and enhancing patient satisfaction. The ideal candidate will thrive in a dynamic environment, managing appointments and liaising with clinicians to ensure timely care. Join a dedicated team committed to delivering excellent healthcare services and enjoy flexible working arrangements that promote work-life balance. This position offers the opportunity to make a significant impact in the lives of patients while working within a supportive and diverse organization.

Qualifications

• Experience with IT and patient data systems is essential.
• Proficiency in Microsoft Office is required for daily tasks.
• Customer care experience is crucial for patient interactions.

Responsibilities

• Process and log all referrals according to Trust policies.
• Schedule appointments efficiently and supervise staff.
• Coordinate appointments at other hospitals as needed.

Skills

IT and patient data systems

Microsoft Office proficiency

Customer care

Scheduling appointments

Handling patient complaints

Education

RSA III or equivalent in administration

GCSE in English and Maths (A-C or equivalent)

NVQ Level II in business administration/customer care or equivalent experience

Tools

Ecamis system

Digital dictation systems

Job description

Social network you want to login/join with:

Medical Secretary - Orthopaedics, Scunthorpe

Client:

NHS Foundation Trust

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

aec5527fdb32

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Job overview

- Job share considered

- Fixed term / secondment opportunity considered

- Variable hours up to full time considered

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. They will work as part of a team, providing expertise in managing the patient pathway from referral to treatment, ensuring smooth processes.

The role requires maintaining high patient and clinician satisfaction by being accessible, customer-focused, and knowledgeable. The post holder will follow Standard Operating Procedures (SOPs) to ensure functions are performed correctly within set timescales.

Previous applicants need not apply.

Main duties of the job

1. Process and log all referrals, including paper and Choose and Book, according to Trust policies.
2. Schedule appointments with appropriate clinicians, ensuring capacity is used efficiently, and supervise staff accordingly. Offer patient choices where possible.
3. Ensure diagnostic tests and investigations are requested and available before clinics.
4. Coordinate appointments at other hospitals or organizations as needed.
5. Record clinic outcomes accurately in PAS, including offsite clinics.
6. Complete and process clinic cancellation forms per SOP.
7. Reschedule outpatient clinics to meet waiting time targets.
8. Use the Trust’s transcription system and process urgent letters per SOP.
9. Liaise with records staff, ward clerks, and organizations to ensure medical notes and results are ready for appointments.
10. Recognize patients on cancer pathways and liaise with Cancer Trackers for appropriate handovers.

Working for our organization

NLAG is part of a large NHS group serving over 1 million patients annually, managing a budget of over £1.3 billion. Comprising NLAG and HUTH, our group employs nearly 20,000 staff across main hospital sites including Diana, Princess of Wales Hospital, Scunthorpe General Hospital, Goole and District Hospital, Hull Royal Infirmary, and Castle Hill Hospital.

As teaching hospitals affiliated with Hull York Medical School, we lead and contribute to research in various medical fields. We are committed to a diverse, inclusive, and skilled workforce to deliver excellent patient care and a positive working environment.

Applications may close early if high volumes are received.

Detailed job description and main responsibilities

For more details, please read the linked job description.

We support flexible working arrangements to promote work-life balance and employee well-being, aiming to improve job satisfaction and retention.

Flexible working is developed through discussions between managers and staff, considering service needs and staff preferences, ensuring equality of access.

We value diversity and are committed to a fair, supportive environment where all contributions are recognized. We promote physical and mental health and well-being, aligning with NHS values as outlined in the NHS Constitution.

We encourage applications from all backgrounds, regardless of age, disability, sex, gender identity, ethnicity, religion, sexual orientation, or other personal circumstances.

In line with GDPR, your data will be used and stored securely for recruitment purposes.

We are committed to safeguarding children and vulnerable adults, expecting all staff and volunteers to share this commitment. New employees will be responsible for DBS check costs if applicable.

Person specification

Education

• RSA III or equivalent in administration
• GCSE in English and Maths (A-C or equivalent)
• NVQ Level II in business administration/customer care or equivalent experience
• Experience with Ecamis system

Occupational experience

• Experience with IT and patient data systems
• Proficiency in Microsoft Office
• Scheduling appointments experience
• Experience working in a multidisciplinary team
• Customer care experience
• NHS work experience
• Experience with digital dictation systems
• Healthcare setting experience
• Handling patient complaints experience